Device Setup

This section will provide device setup information to let users prepare ECW access points and ECS switches for device integration with EnGenius Cloud.

ECW AP Installation

ECW AP Package Contents

ECW120 Package Contents
ECW220/230 Package Contents

Minimum Access Requirement

Power source option - An ECW AP device can be powered by an 802.3af/at-compliant PoE device or by DC12V input

Do not use both power sources at the same time.

Ethernet port:

  • LAN (PoE): Uplink port accepts an 802.3af/at power source.

  • LAN2: Data link if this port is built on a device.

Login to Local Access Page

  1. Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: “EnMGMTxxxx” (xxxx is the last four digits of the MAC address, found on the back of the device) and connect to it.

  2. Under your web browser, enter the URL http://EnGenius.local or the localhost IP address (192.168.1.1) to access the device’s user interface. You can review device status after logging into the AP with the default admin account/password (default account & password: admin/admin)

By default, EnGenius cloud access points (ECW series) are assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double check that the IP settings include IP address, subnet mask, gateway, proxy, and management VLAN. If any issues still exist, you may change your IP assignment from "DHCP mode" to "Static IP" via the following procedure:

ECW AP's Local Access Page

By default, EnGenius cloud access points (ECW series) are assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double check that the IP settings including IP address, subnet mask, gateway, proxy, and management VLAN. If any issues still exist, you may change your IP assignment from "DHCP mode" to "Static IP" via the following procedure:

a) Select “Local Setting” on this page.

b) Change IPv4 setting from “AS DHCP client” to “Use Static IP”

c) Configure the IP address, gateway, net mask, and proxy policy as required.

d) Reconnect this device to the LAN again if necessary.

Local Access Page Options

Every device's status page includes useful information about the status of the device, basic configuration options (such as setting a static IP), and other tools. The following section will explain the items available on the device status page.

ECW Access Points provide the following information and configuration options on their local status page:

Device Status Section

Contains information regarding the device overview, EnGenius Cloud overview, and network connectivity information.

Device Status on Local Access Page

Device Overview

Provides information regarding the name, model, serial number, IP address, MAC address, and current firmware.

Cloud Overview

Provides information about the Cloud registration status, date of registration, and time of last update.

Network Connectivity

Provides connectivity information to local network, Internet, and EnGenius Cloud.

Local Setting Section

Provides settings for IPv4 / IPv6 address, management VLAN, firmware upgrade, and other miscellaneous configuration items (such as HTTP/HTTPS Proxy). Users can also reboot the device or reset the device to factory default settings from here.

Local Setting on Local Access page

The HTTP proxy only allows all default management traffic from the EnGenius ECW device to be sent through a proxy.

Troubleshooting with Local Access Page

Issue: Not able to connect to the local access page URL

If the local status page URLs are still unreachable by the local DNS name for some reason, the local status page can instead be reached by going to the LAN IP of the device through a web browser.

Issue: Not able to access the local access page when connected to an SSID

Connect to the default SSID by completing the following steps:

  1. Physically inspect the AP

ECW120 LED

Power On (Power LED)

Orange

Solid On

Connecting to Cloud (Power LED)

Orange

Flash

No LAN Physical Connection

(LAN LED)

Blue

Off

LAN Connected (LAN LED)

Blue

Solid On

LAN Transmitting (LAN LED)

Blue

Flash

Wi-Fi Interface On (2.4GHz, 5GHz)

Blue/Green

Solid On

Wi-Fi Transmitting (2.4GHz, 5GHz)

Blue/Green

Flash

Firmware Upgrade (All LED)

Orange, Blue, Blue, Green, Blue

Flash

Mesh Enabled (Mesh LED)

Blue

Flash

2. Check for available wireless networks (Check if a known default SSID is being broadcast).

3. If a default SSID is being broadcast, connect your device to it.

4. If no known default SSIDs are present, set up a manual wireless network connection. For the SSID name, use 'EnMGMT', e.g. 'EnMGMTxxxx', where the x's are replaced with the last four digits of the LAN MAC address.

5. After connecting, open a web browser and connect to one of the local access page addresses.

Default SSIDs (only available before ECW AP is managed by EnGenius Cloud)

Potential known default SSID names along with potential causes/solutions:

EnMGMTxxxx-Initializing

Cause: AP is in bootup sequence.

EnMGMTxxxx-SSID_name>-No_Eth

Cause: AP does not have an Ethernet connection.

Solution: Check if the Ethernet cable is unplugged.

EnMGMTxxxx-No_IP

Cause: AP cannot get an IP address from the DHCP server. Solution: Check the AP's IP address configuration.

EnMGMTxxxx-IP_Conflict

Cause: AP’s IP address conflicts with another device’s IP in the same network.

Solution: Check the AP's IP address configuration.

EnMGMTxxxx-Gateway_ERR

Cause: AP is unable to connect to its default gateway.

Solution: Check the AP's IP address configuration and connectivity to its default gateway.

EnMGMTxxxx-Proxy_ERR

Cause: AP could not access Internet through an HTTP/HTTPS proxy.

Solution: Check the AP’s proxy configuration in Miscellaneous Settings.

EnMGMTxxxx-DNS_ERR

Cause: AP could not resolve the domain name from the DNS server.

Solution: Check the AP's IP address configuration.

EnMGMTxxxx-Cloud_ERR

Cause: Everything appears to work normally, but device is unable to connect to cloud server.

Solution: Check cloud server status with EnGenius.

EnMGMTxxxx-No_Cloud_Configure

Cause: AP’s S/N has not been added to any network.

Solution: Check whether the AP has been added in the inventory and has been added to a network.

EnMGMTxxxx-Cloud_Configured

Everything is working as it should!

EnMGMTxxxx

Cause: An AP has never connected to the EnGenius cloud or has been factory reset.

ECS Switch Installation

ECS Switch Package Contents

Connecting to ECS Switch

A) Connect the supplied power adapter (or power cord) to the switch and plug the other end into an electrical outlet. Verify the power LED indicator is lit on the switch. Wait for the switch to complete boot up. It might take few minutes to complete the process.

B) Connect one end of a category 5/6 Ethernet cable into the gigabit (10/100/1000) Ethernet port on the switch’s front panel and the other end to the Ethernet port on the computer. Verify that the LED on the Ethernet port of the switch is green.

Login to the ECS Switch Local Access Page

The switch's default IP address setting is DHCP client mode, which will get an IP address from the DHCP server. It will automatically change to static IP address assignment if the switch cannot get an IP address from the DHCP server within two minutes of booting up.

If your switch cannot get an IP address from local DHCP server, or you would like to use static IP address assignment, you may follow the below procedures to manage your computer connection to the switch via a static IP address.

IP address configuration on your computer:

A) Once your computer is on, configure the settings of your network adapter. Open Network Connections > Local Area Connection > Internet Protocol Version 4 (TCP/IPv4) > Properties

B) Select Use the following IP address and make the following entries:

  • IP Address: 192.168.0.10 (or any address in the 192.168.0.x network)

  • Subnet mask: 255.255.255.0

Login to ECS Switch

A) Open a web browser on your computer. In the address bar of the web browser, enter the ECS switch IP address and hit enter.

B) The default username is admin and the password is password. We strongly recommend that you change these as soon as possible. Enter the username and password of the switch and then click Login.

*Your model number may be different in the web browser interface.

C) ECS Switch local access page will appear.

Instead of default DHCP settings on ECS switch, users may choose a static IP address setting for their deployed network. Remember to open System > Static Route to setup the static IP address/gateway settings on the switch in this case.