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Cloud User Manual
Cloud User Manual
  • What is EnGenius Cloud?
  • Getting Started
    • Signing Up
    • Logging On
    • Registering Devices to Organization
    • Assigning Devices to Network
    • Device Setup
      • QIG
      • Troubleshooting ECW AP
        • LED Status
        • Default SSIDs
        • Login to Local Access Page
      • Label information
  • Working with Organization Trees
    • Organization
    • Hierarchy View
    • Network
  • Managing Devices
    • Managing Camera
      • Recording Playback and smart Motion Search
      • Configure and Check Camera Details
        • Camera AI settings
        • Region & Cross Lines
      • Video Walls
      • AI-Powered Search
    • Managing Gateway
      • Configure and Check Gateway Details
      • VPN Status
    • Managing Access Points
      • Diag Tools
      • Configure and Check AP Details
      • AirGuard
    • Managing Switches
      • Diag Tools
      • PoE scheduling
      • Getting Switch Analytics
      • PD/Auto-Cam Lifeguard
      • VLANs
      • Mirror
      • Link Aggregation
    • Managing PDU
      • Outlet Summary
      • Outlet Scheduling
      • Outlet AutoReboot
      • Alerts
      • Diag Tool
      • LCD Panel
    • Managing Clients
      • Client Timeline
    • Device Map Location
    • Floor Plans
    • Topology
  • Configuring Networks
    • Configuring Access Points
      • Configuring SSIDs
        • 802.11 Settings
        • Configuring Security
        • SmartCasting
        • Client IP Addressing
        • Dynamic VLAN Pooling
        • Advanced Settings
        • QoS
        • Captive Portal
        • LDAP server
        • Active Directory
        • Azure AD
        • Voucher Service
        • Configuring Splash Page
        • Access control
        • Clone SSID
        • Hotspot 2.0
        • Application Control
        • Layer 3 (L3) outbound firewall
        • Examples
      • Configuring Radio
      • Configuring Cloud RADIUS
      • Configuring MyPSK
      • Configuring VLAN
    • Configuring Switch
      • System & Protocols
      • Templates
    • Configuring Gateway
      • Configuring Interface
        • WAN
        • LAN
        • Static Route
        • Policy Route
      • Configuring Site to Site VPN
      • Configuring Client VPN
        • VPN settings for IOS
        • VPN settings for Mac OS
        • VPN settings for Android
        • VPN settings for Windows 10
      • Configure ESG VPN Users
      • Configuring Firewall
    • Configuring PDU
      • Template
    • Configuring Camera
      • Quality & Retention
    • Firmware Upgrade
    • General Settings
    • Client Access Control
  • Analytics
    • Device Events
    • System Events
    • Config Logs
  • MSP Portal
    • Dashboard
    • Teams
    • Inventory & License
    • Clone Org & Networks
  • Managing Organizations
    • Managing Device Inventory and License
    • Privacy
    • Backup & Restore
      • Configuration Template
  • Managing Team Members
    • Roles and Permissions
  • Notification & Alerts
    • Notification Center
    • Configuring Alert Settings
  • Mobile App
  • Get Remote Support
  • Security
    • Two Factor Authentication
    • RadSec Certificate
  • Report
  • Appendix
    • Access Point LED Behavior
    • ESG LED Behavior
    • SSID Troubleshooting Naming Rules
    • Firewall rules
      • Global Site
      • Japan Site
  • Configuration Guide
    • SAML SSO with ADFS
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  1. Appendix

SSID Troubleshooting Naming Rules

There is a management SSID that lets users know the current status when an access point connects to EnGenius Cloud. If an access point has lost its connection to the Internet but still receives power, it will broadcast a management service set identifier (SSID) that can be connected to for administrative tasks.

Connect to the default SSID by completing the following steps:

  1. Physically check that the access point has power.

  2. Check if a known default SSID is being broadcast.

  3. If a management SSID is being broadcast, connect your device to it.

  4. After connecting, check your gateway IP address to connect to the local status page. If you can't find the gateway IP, please make sure the access point is in NAT mode.

Management SSIDS

<EnMGMTxxxx>-SSID_name>-No_Eth

Cause: AP does not have Ethernet connection.

Solution: Check if the Ethernet cable is unplugged.

<EnMGMTxxxx>-No_IP

Cause: AP cannot get an IP address from DHCP server.

Solution: Check the AP's IP address configuration.

<EnMGMTxxxx>-IP_Conflict

Cause: AP’s IP address conflicts with another device's IP in the same network.

Solution: Check the AP's IP address configuration.

<EnMGMTxxxx>-Gateway_ERR

Cause: AP is unable to connect to its default gateway.

Solution: Check the AP's IP address configuration and connectivity to its default gateway.

<EnMGMTxxxx>-Proxy_ERR

Cause: AP could not access Internet through HTTP/HTTPS proxy.

Solution: Check the AP’s proxy configuration in miscellaneous settings.

<EnMGMTxxxx>-DNS_ERR

Cause: AP could not resolve the domain name from the DNS server.

Solution: Check the AP's IP address configuration.

<EnMGMTxxxx>-Cloud_ERR

Cause: Everything seems to be working, but a connection to EnGenius Cloud cannot be established.

Solution: Check EnGenius Cloud server status with EnGenius.

Last updated 5 years ago

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