Get Remote Support

LiveChat

Whenever you login the system, you can always find a LiveChat button at bottom-right corner of the page.

You can leave a message with this chat system. EnGenius support team will usually feed back in minutes.

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Remote Support Passcode

The EnGenius Support Passcode is used to verify users' identities for security purposes. When you get trouble on configuring your networks or operating your cloud configurations, you can click on the Help button on the top-right corner of menu.

Choose Remote Support and click on Generate PASSCODE.

You can send the generated passcode the support team on LiveChat. With the passcode, support team can access your account temporarily to diagnose and resolve issues you've raised.

Note that the generated PASSCODE will automatically expire after a period of time. Support team won't be able to access your resource once the PASSCODE is expired.