Whenever you login the system, you can always find a LiveChat button at bottom-right corner of the page.
You can leave a message with this chat system. EnGenius support team will usually feed back in minutes.
Remote Support Passcode
The EnGenius Support Passcode is used to verify users' identities for security purposes. When you get trouble on configuring your networks or operating your cloud configurations, you can click on the Help button on the top-right corner of menu.
Choose Remote Support and click on Generate PASSCODE.
There is an option here that you can decide how long the generated passcode is valid (from 1 hour to 7 days). By sending the generated passcode to EnGenius support team on LiveChat, support team can access your account temporarily to diagnose and resolve issues you've raised.
Note that the generated PASSCODE will automatically expire after a period of time. Support team won't be able to access your resource once the PASSCODE is expired.