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Cloud User Manual
Cloud User Manual
  • What is EnGenius Cloud?
  • Getting Started
    • Signing Up
    • Logging On
    • Registering Devices to Organization
    • Assigning Devices to Network
    • Device Setup
      • QIG
      • Troubleshooting ECW AP
        • LED Status
        • Default SSIDs
        • Login to Local Access Page
      • Label information
  • Working with Organization Trees
    • Organization
    • Hierarchy View
    • Network
  • Managing Devices
    • Managing Camera
      • Recording Playback and smart Motion Search
      • Configure and Check Camera Details
        • Camera AI settings
        • Region & Cross Lines
      • Video Walls
      • AI-Powered Search
    • Managing Gateway
      • Configure and Check Gateway Details
      • VPN Status
    • Managing Access Points
      • Diag Tools
      • Configure and Check AP Details
      • AirGuard
    • Managing Switches
      • Diag Tools
      • PoE scheduling
      • Getting Switch Analytics
      • PD/Auto-Cam Lifeguard
      • VLANs
      • Mirror
      • Link Aggregation
    • Managing PDU
      • Outlet Summary
      • Outlet Scheduling
      • Outlet AutoReboot
      • Alerts
      • Diag Tool
      • LCD Panel
    • Managing Clients
      • Client Timeline
    • Device Map Location
    • Floor Plans
    • Topology
  • Configuring Networks
    • Configuring Access Points
      • Configuring SSIDs
        • 802.11 Settings
        • Configuring Security
        • SmartCasting
        • Client IP Addressing
        • Dynamic VLAN Pooling
        • Advanced Settings
        • QoS
        • Captive Portal
        • LDAP server
        • Active Directory
        • Azure AD
        • Voucher Service
        • Configuring Splash Page
        • Access control
        • Clone SSID
        • Hotspot 2.0
        • Application Control
        • Layer 3 (L3) outbound firewall
        • Examples
      • Configuring Radio
      • Configuring Cloud RADIUS
      • Configuring MyPSK
      • Configuring VLAN
    • Configuring Switch
      • System & Protocols
      • Templates
    • Configuring Gateway
      • Configuring Interface
        • WAN
        • LAN
        • Static Route
        • Policy Route
      • Configuring Site to Site VPN
      • Configuring Client VPN
        • VPN settings for IOS
        • VPN settings for Mac OS
        • VPN settings for Android
        • VPN settings for Windows 10
      • Configure ESG VPN Users
      • Configuring Firewall
    • Configuring PDU
      • Template
    • Configuring Camera
      • Quality & Retention
    • Firmware Upgrade
    • General Settings
    • Client Access Control
  • Analytics
    • Device Events
    • System Events
    • Config Logs
  • MSP Portal
    • Dashboard
    • Teams
    • Inventory & License
    • Clone Org & Networks
  • Managing Organizations
    • Managing Device Inventory and License
    • Privacy
    • Backup & Restore
      • Configuration Template
  • Managing Team Members
    • Roles and Permissions
  • Notification & Alerts
    • Notification Center
    • Configuring Alert Settings
  • Mobile App
  • Get Remote Support
  • Security
    • Two Factor Authentication
    • RadSec Certificate
  • Report
  • Appendix
    • Access Point LED Behavior
    • ESG LED Behavior
    • SSID Troubleshooting Naming Rules
    • Firewall rules
      • Global Site
      • Japan Site
  • Configuration Guide
    • SAML SSO with ADFS
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  • WAN
  • WAN Info
  • Latency
  • LAN
  • DHCP Lease

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  1. Managing Devices
  2. Managing Gateway

Configure and Check Gateway Details

Last updated 8 months ago

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For each Gateway, EnGenius Cloud collects and aggregates lots of data reported by the Gateway periodically. Sophisticated graphs and tables are available on the gateway detail page to ease the monitoring and tracking of a gateway. To get all the details, on the Gateway page, hover your mouse cursor on the row of Gateway you are interested in. A Detail button is shown click on it to get into the Gateway detail page.

WAN

This will display the WAN Info that you configured in the Configure > Gateway > Interface > WAN

WAN Info

  • Interface: Display WAN1 or WAN2

  • Name: The name of WAN1 or WAN2

  • Connection: DHCP, PPPoE, or Static

  • Public IP: This is the Internet public IP address of the WAN interface seen by the EnGenius Cloud. If there is an upstream NAT device, then this is the public IP address of the NAT device. If the gateway WAN interface is directly connected to the Internet, then this is the native IP address of the WAN interface.

  • WAN IP: The native IP address of the WAN interface. If the WAN interface is directly connected to the Internet, then this IP address is the same as the Public IP. If the WAN interface is connected to an upstream NAT device, then this IP address is usually a private IP address.

  • Gateway: the Gateway IP address of the WAN interface which is used as the next-hop gateway for Internet access through this WAN interface.

Good to know

The status bar near the WAN1/WAN2, Green means that this Interface has an internet connection, and Grey means this interface has no internet connection.

Latency

This graph shows the Latency between the EnGenius Security Gateway and Google Public DNS in a day/week/month view. Hover and click Day/Week/Month to see the latency graph view by Day/Week/Month.

LAN

The LAN tab displays the following information.

  • LAN Interface: the name of the LAN Interface

  • Subnet: the subnet IP address of the LAN Interface of the gateway

  • Used: the number of leased DHCP IP addresses of the gateway DHCP server for this LAN interface

  • Free: the number of remaining leasable DHCP IP addresses of the gateway DHCP server for this LAN interface

DHCP Lease

The DHCP Lease tab shows the current DHCP leasing status of the gateway. The following information is displayed.

  • Client: the name of the DHCP client

  • MAC: the MAC address of the DHCP client

  • IP: the DHCP IP address of the DHCP client

  • LAN Interface: the LAN interface that the DHCP client was connected to

  • Expires in: the expiration time of the leased DHCP IP address

The following clients will not appear in the DHCP leases table:

  • Clients with statically assigned addresses

  • Clients with fixed DHCP assignments

  • Clients receiving an address from another DHCP server

  • Clients that have not successfully received an address from the EnGenius Gateway

  • Clients connected over the client VPN