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Cloud User Manual
Cloud User Manual
  • What is EnGenius Cloud?
  • Getting Started
    • Signing Up
    • Logging On
    • Registering Devices to Organization
    • Assigning Devices to Network
    • Device Setup
      • QIG
      • Troubleshooting ECW AP
        • LED Status
        • Default SSIDs
        • Login to Local Access Page
      • Label information
  • Working with Organization Trees
    • Organization
    • Hierarchy View
    • Network
  • Managing Devices
    • Managing Camera
      • Recording Playback and smart Motion Search
      • Configure and Check Camera Details
        • Camera AI settings
        • Region & Cross Lines
      • Video Walls
      • AI-Powered Search
    • Managing Gateway
      • Configure and Check Gateway Details
      • VPN Status
    • Managing Access Points
      • Diag Tools
      • Configure and Check AP Details
      • AirGuard
    • Managing Switches
      • Diag Tools
      • PoE scheduling
      • Getting Switch Analytics
      • PD/Auto-Cam Lifeguard
      • VLANs
      • Mirror
      • Link Aggregation
    • Managing PDU
      • Outlet Summary
      • Outlet Scheduling
      • Outlet AutoReboot
      • Alerts
      • Diag Tool
      • LCD Panel
    • Managing Clients
      • Client Timeline
    • Device Map Location
    • Floor Plans
    • Topology
  • Configuring Networks
    • Configuring Access Points
      • Configuring SSIDs
        • 802.11 Settings
        • Configuring Security
        • SmartCasting
        • Client IP Addressing
        • Dynamic VLAN Pooling
        • Advanced Settings
        • QoS
        • Captive Portal
        • LDAP server
        • Active Directory
        • Azure AD
        • Voucher Service
        • Configuring Splash Page
        • Access control
        • Clone SSID
        • Hotspot 2.0
        • Application Control
        • Layer 3 (L3) outbound firewall
        • Examples
      • Configuring Radio
      • Configuring Cloud RADIUS
      • Configuring MyPSK
      • Configuring VLAN
    • Configuring Switch
      • System & Protocols
      • Templates
    • Configuring Gateway
      • Configuring Interface
        • WAN
        • LAN
        • Static Route
        • Policy Route
      • Configuring Site to Site VPN
      • Configuring Client VPN
        • VPN settings for IOS
        • VPN settings for Mac OS
        • VPN settings for Android
        • VPN settings for Windows 10
      • Configure ESG VPN Users
      • Configuring Firewall
    • Configuring PDU
      • Template
    • Configuring Camera
      • Quality & Retention
    • Firmware Upgrade
    • General Settings
    • Client Access Control
  • Analytics
    • Device Events
    • System Events
    • Config Logs
  • MSP Portal
    • Dashboard
    • Teams
    • Inventory & License
    • Clone Org & Networks
  • Managing Organizations
    • Managing Device Inventory and License
    • Privacy
    • Backup & Restore
      • Configuration Template
  • Managing Team Members
    • Roles and Permissions
  • Notification & Alerts
    • Notification Center
    • Configuring Alert Settings
  • Mobile App
  • Get Remote Support
  • Security
    • Two Factor Authentication
    • RadSec Certificate
  • Report
  • Appendix
    • Access Point LED Behavior
    • ESG LED Behavior
    • SSID Troubleshooting Naming Rules
    • Firewall rules
      • Global Site
      • Japan Site
  • Configuration Guide
    • SAML SSO with ADFS
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  • Client States
  • Radio Color Conventions
  • Transition Details

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  1. Managing Devices
  2. Managing Clients

Client Timeline

Last updated 4 years ago

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The Client Timeline is a great feature that aggregates and analyzes activities of a specific wireless client to provide an intuitive and historical view. With Client Timeline, user can easily know how clients associate, authenticate, and roam among Access Points. It is extremely useful when you need to debug or trace your wireless network. The feature is available at Manage > Client > Client name.

Client States

The EnGenius Cloud AI system categorizes client activities into five different states:

Client was connecting to an AP. Client was roaming and connecting to another AP. Client changed to associate with different radio or SSID of the same AP. Client failed to authenticate with an SSID. Client was denied because of it is in block list.

The states are displayed at the left hand side of timeline. User can easily see how a client transited its states among APs.

Radio Color Conventions

The drawing and content of client timeline follows the color conventions as below:

  • Green: represent a 5G session.

  • Blue: represent a 2.4G session.

In the right hand side of each session, the system shows the channel, band, protocol, and signal strength of client detected at the beginning of that session.

Transition Details

The communication between wireless client and AP could be very complicated. Different clients with different wifi chips and wireless drivers can behave very differently while communicating with the same AP. The intelligent engine behind Client Timeline is capable of analyzing communication packets effectively and performs clean and human readable transition details for the user.

User can click on the event summary inside a connection session to expand the sequence of transition details:

Table below displays client leave patterns when client leaves each connection session.

Leaving reason

Description

Incorrect password

Client entered the incorrect password for WPA or wrong authentication information for EAP

Client switch to {device_name}/{radio}

When the RSSI signal is not good enough, the client did not disassociated from the AP and it connected to new AP directly with regular authentication procedure.

Roam out to {device_name}

When the RSSI signal is not good enough. The client disconnected from the original AP and connected to the new AP by 802.11r fast roaming protocol.

Steer to {radio}

The client disconnected from the AP due to band steering protocol. It received the 802.11v trigger and connected to suggested band accordingly.

Disconnected by {device_name}

The client was disconnected by the AP due to bad RSSI signal (fast handover).

AP disconnect

The client was disconnected by the AP due to unknown reason.

Kicked by Cloud

The client was kicked by the cloud administrator.

Denied by ACL

The connection was refused by AP because the client was on the blocked list under access control.

Exceed client limit

The connection was refused because the client count has exceeded the maximum 2.4G/5G client limit.

Client inactive

The client was inactive because it was on power saving mode or far away from the AP.

Client disconnect

The client disconnected because the user disabled the Wi-Fi or choose to connect to other AP.

Disconnected due to SSID configuration change

The clients was disconnected due to SSID configuration change. Some configuration change took effect only after recycled (down&up) the NIC (network interface controller). When the NIC is down, all connection are disconnected.