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Cloud User Manual
Cloud User Manual
  • What is EnGenius Cloud?
  • Getting Started
    • Signing Up
    • Logging On
    • Registering Devices to Organization
    • Assigning Devices to Network
    • Device Setup
      • QIG
      • Troubleshooting ECW AP
        • LED Status
        • Default SSIDs
        • Login to Local Access Page
      • Label information
  • Working with Organization Trees
    • Organization
    • Hierarchy View
    • Network
  • Managing Devices
    • Managing Camera
      • Recording Playback and smart Motion Search
      • Configure and Check Camera Details
        • Camera AI settings
        • Region & Cross Lines
      • Video Walls
      • AI-Powered Search
    • Managing Gateway
      • Configure and Check Gateway Details
      • VPN Status
    • Managing Access Points
      • Diag Tools
      • Configure and Check AP Details
      • AirGuard
    • Managing Switches
      • Diag Tools
      • PoE scheduling
      • Getting Switch Analytics
      • PD/Auto-Cam Lifeguard
      • VLANs
      • Mirror
      • Link Aggregation
    • Managing PDU
      • Outlet Summary
      • Outlet Scheduling
      • Outlet AutoReboot
      • Alerts
      • Diag Tool
      • LCD Panel
    • Managing Clients
      • Client Timeline
    • Device Map Location
    • Floor Plans
    • Topology
  • Configuring Networks
    • Configuring Access Points
      • Configuring SSIDs
        • 802.11 Settings
        • Configuring Security
        • SmartCasting
        • Client IP Addressing
        • Dynamic VLAN Pooling
        • Advanced Settings
        • QoS
        • Captive Portal
        • LDAP server
        • Active Directory
        • Azure AD
        • Voucher Service
        • Configuring Splash Page
        • Access control
        • Clone SSID
        • Hotspot 2.0
        • Application Control
        • Layer 3 (L3) outbound firewall
        • Examples
      • Configuring Radio
      • Configuring Cloud RADIUS
      • Configuring MyPSK
      • Configuring VLAN
    • Configuring Switch
      • System & Protocols
      • Templates
    • Configuring Gateway
      • Configuring Interface
        • WAN
        • LAN
        • Static Route
        • Policy Route
      • Configuring Site to Site VPN
      • Configuring Client VPN
        • VPN settings for IOS
        • VPN settings for Mac OS
        • VPN settings for Android
        • VPN settings for Windows 10
      • Configure ESG VPN Users
      • Configuring Firewall
    • Configuring PDU
      • Template
    • Configuring Camera
      • Quality & Retention
    • Firmware Upgrade
    • General Settings
    • Client Access Control
  • Analytics
    • Device Events
    • System Events
    • Config Logs
  • MSP Portal
    • Dashboard
    • Teams
    • Inventory & License
    • Clone Org & Networks
  • Managing Organizations
    • Managing Device Inventory and License
    • Privacy
    • Backup & Restore
      • Configuration Template
  • Managing Team Members
    • Roles and Permissions
  • Notification & Alerts
    • Notification Center
    • Configuring Alert Settings
  • Mobile App
  • Get Remote Support
  • Security
    • Two Factor Authentication
    • RadSec Certificate
  • Report
  • Appendix
    • Access Point LED Behavior
    • ESG LED Behavior
    • SSID Troubleshooting Naming Rules
    • Firewall rules
      • Global Site
      • Japan Site
  • Configuration Guide
    • SAML SSO with ADFS
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On this page
  • Activity
  • Clients list (FDB)
  • Cable Diag
  • ARP Table
  • Packet Capture
  • How to use it

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  1. Managing Devices
  2. Managing Switches

Diag Tools

Last updated 1 year ago

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This allows you to run the diagnostic tests that can help the Network administrator to troubleshoot.

Under switch detail page > you can easily see the “Diag Tools” icon

Under Manage > Switches > Diag

So the Full-screen tools are displayed, So you can use them.

The Switch diag tool is required SW firmware V1.2.60 and above except for Packet capture is V1.2.61 and above.

Activity

Overall port status view - It’s a good way to let users see all ports throughput at a glance

The bar indicates the throughput of the port and the color of the bar indicates the speed of the port.

CRC error

This is an important indication to see if anything is wrong with the transmission including the cable issues. The red square indicates there are CRC errors found. Users can mouse over to the port and see more details of throughput and CRC error count.

Clients list (FDB)

This is the real-time client list of the Switch or the content of the forwarding table. Users can refresh the table by clicking the refresh button

Cable Diag

Cable diag helps to check the Cable status of selected ports. (It can be multiple selections) and will show the possible distance of breaking points.

ARP Table

In order to send packets on LAN, network devices need to know the IP and MAC address of the hosts they intend to communicate with. Address Resolution Protocol provides the mechanism to determine the MAC address associated with an IP address. These IP to MAC bindings are stored in each switch's ARP cache.

Packet Capture

The packet capture utility can be used to observe live network traffic passed by EnGenius Switches. Since captures provide a live snapshot of traffic on the network, they can be immensely helpful in diagnosing and troubleshooting network issues. This article outlines how to remotely take a packet capture in Diag tools.

How to use it

  1. Choose ports to capture packets > input Duration in sec > click on “Capture”, then the Switch will collect the packets and download them with the .pcap file

2. Download Wireshark or other packet analysis tools to open up the .pcap file