LogoLogo
Release NoteMicrositeWhite PapersCloud License
Cloud User Manual
Cloud User Manual
  • What is EnGenius Cloud?
  • Getting Started
    • Signing Up
    • Logging On
    • Registering Devices to Organization
    • Assigning Devices to Network
    • Device Setup
      • QIG
      • Troubleshooting ECW AP
        • LED Status
        • Default SSIDs
        • Login to Local Access Page
      • Label information
  • Working with Organization Trees
    • Organization
    • Hierarchy View
    • Network
  • Managing Devices
    • Managing Camera
      • Recording Playback and smart Motion Search
      • Configure and Check Camera Details
        • Camera AI settings
        • Region & Cross Lines
      • Video Walls
      • AI-Powered Search
    • Managing Gateway
      • Configure and Check Gateway Details
      • VPN Status
    • Managing Access Points
      • Diag Tools
      • Configure and Check AP Details
      • AirGuard
    • Managing Switches
      • Diag Tools
      • PoE scheduling
      • Getting Switch Analytics
      • PD/Auto-Cam Lifeguard
      • VLANs
      • Mirror
      • Link Aggregation
    • Managing PDU
      • Outlet Summary
      • Outlet Scheduling
      • Outlet AutoReboot
      • Alerts
      • Diag Tool
      • LCD Panel
    • Managing Clients
      • Client Timeline
    • Device Map Location
    • Floor Plans
    • Topology
  • Configuring Networks
    • Configuring Access Points
      • Configuring SSIDs
        • 802.11 Settings
        • Configuring Security
        • SmartCasting
        • Client IP Addressing
        • Dynamic VLAN Pooling
        • Advanced Settings
        • QoS
        • Captive Portal
        • LDAP server
        • Active Directory
        • Azure AD
        • Voucher Service
        • Configuring Splash Page
        • Access control
        • Clone SSID
        • Hotspot 2.0
        • Application Control
        • Layer 3 (L3) outbound firewall
        • Examples
      • Configuring Radio
      • Configuring Cloud RADIUS
      • Configuring MyPSK
      • Configuring VLAN
    • Configuring Switch
      • System & Protocols
      • Templates
    • Configuring Gateway
      • Configuring Interface
        • WAN
        • LAN
        • Static Route
        • Policy Route
      • Configuring Site to Site VPN
      • Configuring Client VPN
        • VPN settings for IOS
        • VPN settings for Mac OS
        • VPN settings for Android
        • VPN settings for Windows 10
      • Configure ESG VPN Users
      • Configuring Firewall
    • Configuring PDU
      • Template
    • Configuring Camera
      • Quality & Retention
    • Firmware Upgrade
    • General Settings
    • Client Access Control
  • Analytics
    • Device Events
    • System Events
    • Config Logs
  • MSP Portal
    • Dashboard
    • Teams
    • Inventory & License
    • Clone Org & Networks
  • Managing Organizations
    • Managing Device Inventory and License
    • Privacy
    • Backup & Restore
      • Configuration Template
  • Managing Team Members
    • Roles and Permissions
  • Notification & Alerts
    • Notification Center
    • Configuring Alert Settings
  • Mobile App
  • Get Remote Support
  • Security
    • Two Factor Authentication
    • RadSec Certificate
  • Report
  • Appendix
    • Access Point LED Behavior
    • ESG LED Behavior
    • SSID Troubleshooting Naming Rules
    • Firewall rules
      • Global Site
      • Japan Site
  • Configuration Guide
    • SAML SSO with ADFS
Powered by GitBook
On this page
  • Wireless Clients
  • Filtering the Clients List
  • Searching for Clients
  • Block Clients
  • VIP Clients
  • Kick Clients
  • Wired Client
  • Gateway Clients
  • VPN Clients

Was this helpful?

Export as PDF
  1. Managing Devices

Managing Clients

Last updated 1 year ago

Was this helpful?

Wireless Clients

EnGenius Cloud provides management views that collect information about connected clients in your organization/hierarchy view/network.

Click Manage -> Clients to access this screen and double-click the organization/hierarchy view/network on the tree to change the scope.

Filtering the Clients List

The list of clients can be customized based on time intervals, and the chart can be customized based on time intervals and SSIDs. To change these parameters, use the appropriate dropdown menu at the top of the screen.

Searching for Clients

You can search for a client in the current client list by using the search. You can search by any parameter included in the search options, and it will attempt to match your query across all fields. You can also specify multiple parameters by clicking on the icon in the search box, as seen below:

Block Clients

This allows you to block clients on the current SSID that clients connected.

Once you want to unblock clients, please go to Configure > SSID > Access control to delete the Mac Address from the Block list.

VIP Clients

This allows you to make clients VIP on the current SSID or on Network-wide that clients are connected.

Once you want to delete clients from the VIP list, please go to Configure > Access control to delete the Mac Address from the VIP list.

Kick Clients

If you don't want to block clients permanently, you could just kick them so that they can connect again if they want to.

Wired Client

This will display the clients that are directly connected to the downlink port on switches.

Must know

ECS1xxx/2xxx requires switch firmware v1.2.85 or above.

ECS5xxx requires switch firmware v2.2.15 or above.

Gateway Clients

This will display clients that are assigned by the Gateway DHCP server.

You can also see this information regarding the client:

  • MAC Address - The MAC address of the client device in the packets sent from the device.

  • IP - Assigned IP address of the client device.

  • Hostname - Host Name of the client device.

  • OS - Operating System that the device is Running.

VPN Clients

After configuring the client VPN and users are starting to connect, it may be useful to see how many and which client devices are connected to your network. To see connected client VPN devices, navigate to Manage > Clients > VPN Client

You can also see this information regarding the client:

  • Name: the name of the VPN client.

  • VPN IP: the IP of the VPN client.

  • Remote IP: the external IP of the VPN client.