Configure and Check AP Details

For each AP, there are more settings available to configure and fine-tune the system. In addition, EnGenius Cloud collects and aggregates lots of data reported by AP periodically. Sophisticated graphs and tables are available on the AP detail page to ease the monitoring and tracking of an AP. To get all the details, on AP list page, hover your mouse cursor on the row of AP you are interested in. A Details button is shown and clicks on it to get into AP detail page.


The first TAB page summarizes AP's current settings and states. All details of configurations and statistics are shown on this page.


The SSID section allows you to check and configure the exact SSID settings for this AP.

  • SSID: shows the SSID name.

  • Radio: shows the Radio (2.4GHz or 5GHz bands) turned on in this AP.

  • Security: security type set on the SSID.

  • Captive portal: shows authentication type for captive portal.


The Throughput section allows you to check the throughput statistics for this AP. Note that you can control the filters to get different results based on your requirement:

  • By SSID

  • By Time (daily/weekly/monthly)


The Radio section allows you to configure individual radio settings. The default radio setting will be followed by the network radio setting. If you want the radio settings of an access point to be different from the default, you can override them with custom values.

IP Addressing

This section allows you to configure IP address settings for the AP individually.

  • DHCP: You can choose to auto assign IP addresses if there is a DHCP server in the network.

  • Static: Allows you to manually assign an IP address.

    Enter the IP address you wish to assign to the access point and fill in the subnet mask, default gateway, and DNS server address.

  • IPV4 Address: Enter the IP address for the access point.

  • Subnet Mask: Enter the subnet mask for the access point.

  • Gateway: Enter the default gateway for the access point.

  • DNS Server 1: Enter the primary DNS server name.

  • DNS Server 2: Enter the secondary DNS server name.


When an AP is just installed, you can take a photo (or several) on the AP and uploaded it to EnGenius Cloud as a property data for the AP. It's helpful for the installer to memorize where and how he installed the AP.

Good to Know: It is easier to take photo and upload it in Cloud-to-go App.


The EnGenius Cloud Log contains several logging subsystems that each have unique data retention and export options available. Datasets like device event, system configuration, and analytics are used for starkly different purposes (business intelligence, operations, risk management, etc.) and are reflected in the native logging capabilities. In the Log TAB page, the system list all the device logs for current AP. If you need to track events across a network, check Device Events for more details.


While the device log provides a thorough timeline of events on the AP, it is usually unnecessary to view all events. The following options are available to filter down the event log as needed.

Filtering By SSID or Client

Filtering events to a specific client can help troubleshoot individual connectivity issues. Entering the MAC address, hostname, or custom name in the Client field will display only events affecting that client, excluding other client information and device events. For the same reason, SSID field can be used to filter out events related with other SSIDs.

Filtering By Date and Time

The event log shows all events for clients and devices, starting with the most recent event by default. The date and time filters are useful to display only events that happened at or before the specified time.

Filtering By Severity

The event log are categorized in different severity:

  • Error

  • Warning

  • General

You can also set the filter to only show the logs with dedicated severity.

Filtering By Event Type

The following types of events will be reported by ECW access points:

  • WLAN Client Connection

  • WLAN Client Control

  • WLAN Radio

  • Client Roaming

  • Device Status

  • Mesh

  • AirGuard

The filter also support all types of events listed above.


Clients page provides comprehensive details of wireless clients that ever managed by the access point.

This page is filtered for current AP and supports all features as same as in Managing Clients. To get more details, please refer to the Managing Clients section.


  • To browse the clients page by page, you just need to scroll down the page to the end of screen. The web system will automatically load next page for you.

  • The clients in the list are historical data reported by AP minutes ago. If you want to see clients connecting with AP in realtime, click on the Live Clients link. It will lead you to the diag tools which give you an update of client list in seconds.

Realtime Diagnostics

EnGenius Cloud provides powerful diag tools to track every details of your network in REALTIME. To trigger the Diag Tools, simply click on the diag button shown below:

Please refer to Diag Tools to get more details.

LED Control

On the top of AP detail page, the are two buttons available to control AP LEDs instantly.

  • LED Light: This allows you to enable or disable all LEDs on the AP. This is helpful if users does not want to LEDs of AP interfering their vision at night.

  • LED Blinking: Click light bulb icon. LEDs on the AP will blink for 10 seconds. This helps the installer to find and identify a AP.

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