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Cloud User Manual
Cloud User Manual
  • What is EnGenius Cloud?
  • Getting Started
    • Signing Up
    • Logging On
    • Registering Devices to Organization
    • Assigning Devices to Network
    • Device Setup
      • QIG
      • Troubleshooting ECW AP
        • LED Status
        • Default SSIDs
        • Login to Local Access Page
      • Label information
  • Working with Organization Trees
    • Organization
    • Hierarchy View
    • Network
  • Managing Devices
    • Managing Camera
      • Recording Playback and smart Motion Search
      • Configure and Check Camera Details
        • Camera AI settings
        • Region & Cross Lines
      • Video Walls
      • AI-Powered Search
    • Managing Gateway
      • Configure and Check Gateway Details
      • VPN Status
    • Managing Access Points
      • Diag Tools
      • Configure and Check AP Details
      • AirGuard
    • Managing Switches
      • Diag Tools
      • PoE scheduling
      • Getting Switch Analytics
      • PD/Auto-Cam Lifeguard
      • VLANs
      • Mirror
      • Link Aggregation
    • Managing PDU
      • Outlet Summary
      • Outlet Scheduling
      • Outlet AutoReboot
      • Alerts
      • Diag Tool
      • LCD Panel
    • Managing Clients
      • Client Timeline
    • Device Map Location
    • Floor Plans
    • Topology
  • Configuring Networks
    • Configuring Access Points
      • Configuring SSIDs
        • 802.11 Settings
        • Configuring Security
        • SmartCasting
        • Client IP Addressing
        • Dynamic VLAN Pooling
        • Advanced Settings
        • QoS
        • Captive Portal
        • LDAP server
        • Active Directory
        • Azure AD
        • Voucher Service
        • Configuring Splash Page
        • Access control
        • Clone SSID
        • Hotspot 2.0
        • Application Control
        • Layer 3 (L3) outbound firewall
        • Examples
      • Configuring Radio
      • Configuring Cloud RADIUS
      • Configuring MyPSK
      • Configuring VLAN
    • Configuring Switch
      • System & Protocols
      • Templates
    • Configuring Gateway
      • Configuring Interface
        • WAN
        • LAN
        • Static Route
        • Policy Route
      • Configuring Site to Site VPN
      • Configuring Client VPN
        • VPN settings for IOS
        • VPN settings for Mac OS
        • VPN settings for Android
        • VPN settings for Windows 10
      • Configure ESG VPN Users
      • Configuring Firewall
    • Configuring PDU
      • Template
    • Configuring Camera
      • Quality & Retention
    • Firmware Upgrade
    • General Settings
    • Client Access Control
  • Analytics
    • Device Events
    • System Events
    • Config Logs
  • MSP Portal
    • Dashboard
    • Teams
    • Inventory & License
    • Clone Org & Networks
  • Managing Organizations
    • Managing Device Inventory and License
    • Privacy
    • Backup & Restore
      • Configuration Template
  • Managing Team Members
    • Roles and Permissions
  • Notification & Alerts
    • Notification Center
    • Configuring Alert Settings
  • Mobile App
  • Get Remote Support
  • Security
    • Two Factor Authentication
    • RadSec Certificate
  • Report
  • Appendix
    • Access Point LED Behavior
    • ESG LED Behavior
    • SSID Troubleshooting Naming Rules
    • Firewall rules
      • Global Site
      • Japan Site
  • Configuration Guide
    • SAML SSO with ADFS
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On this page
  • Automatic Upgrades
  • Manual Upgrade
  • Freeze Firmware version
  • Disable Freeze Firmware
  • Firmware Compatibility with Cloud Services
  • New Firmware Trial Zone
  • Remove Device from Trial Zone
  • Upcoming Upgrade Schedule

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  1. Configuring Networks

Firmware Upgrade

Last updated 5 months ago

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Automatic Upgrades

EnGenius Cloud enables automatic upgrades by default and will upgrade firmware according to the Maintenance Window time period each week.

Manual Upgrade

To manually update device firmware:

  1. Select the firmware you desire to upgrade.

  2. Click Upgrade Now (If you have the devices in the New Firmware Trial Zone, you will only upgrade the Firmware on these devices. )

3. Click Apply.

Freeze Firmware version

This is used when users don’t want to change anything, including configurations and device firmware, on a stable network to minimize maintenance.

By enabling the freeze FW version, users can select a version between beta, stable, or pre-stable versions to freeze by using the Firmware Release drop down menu

After you enable the freeze firmware version, the freeze firmware list will be displayed. So you can easily check what device firmware version you have frozen on the current network

Compare allows you to compare the current network device firmware version to the target freeze firmware version. So you can see the summary of the comparison. e.g., the number of devices to be upgraded / downgraded.

Disable Freeze Firmware

When you disable freeze firmware, all models in the FW freeze list will be upgraded to the current FW release & maintenance window settings.

Firmware Compatibility with Cloud Services

The Cloud platform is generally backward compatible with older device firmware versions. However, in rare cases where compatibility issues arise, specific actions will be taken to ensure continued functionality.

  • Force offline: Devices will be forced offline to protect the security and stability of both the cloud and device.

  • Stop pulling data: The cloud may block partial or full device check-in data, potentially causing some charts or statistics to be inaccurate.

  • Stop push config: Stop pushing new configurations to devices, and devices will keep running previous configurations.

New Firmware Trial Zone

Users can choose cloud devices into a New Firmware Trial Zone, so the devices in Trial Zone will be upgraded first (based on the Maintenance Window schedule), the other devices won't be upgraded within 21 days from the firmware release date. So you can prevent from the network going wrong after the firmware upgrade at one time.

Better to know

the Trial Zone function works normally when the freeze firmware version is enabled. Devices in the trial zone will follow the current FW release & maintenance window settings.

Remove Device from Trial Zone

If the firmware has any issue during the trial period, you can call support or roll back to the device's previous firmware version by removing the device from Trial Zone.

Upcoming Upgrade Schedule

This allows you to know the exact Firmware Upgrade date of Trial Zone devices and other devices. So you will easily know what will be happening next.