Diag Tools

This allows you to run the diagnostic tests that can help the Network administrator to troubleshoot.

Under AP detail page > you can easily see the “Diag Tools” icon

Under Manage > Access Points > Diag

So the Full-screen tools are displayed, So you can use them.

  • Diag Tools are all “real-time”

  • AP diagnostic tools includes (1) Activity: CPU/Memory/Throughput/Channel Utilization(2) Speed test / Ping (3) traceroute (4) All channel utilization (5) Live Clients + (6) Spectrum Analyzer

  • Except Spectrum Analyzer is for “S” models only, (1)-(5) are all available for all models

  • Activity: The info is as now and we add “non-WiFi” channel utilization % to let users know how much of the total channel utilization rate is from non-WiFi, so users can know if the interfering is from other AP or the environment of the channel is dirty and got high white noise.

  • For the Speed test, users can choose one from the “Test Server” list (detected by AP) and do a speed test, so when users have an issue on “slow connectivity” issue, the admin can check if it’s due to “Slow uplink” of AP or due to dirty WiFi between client and AP.

  • Ping: We put 3 default servers for users to check the latency change. User can also define their own server for the ping test.

  • Traceroute: By default, we set the destination site to Google for the traceroute, and max hop is set to 8, which can be changed by the user. Traceroute allows user to know “the path” from the AP to the destination and will list every router/gateway (hop) and its latency, so if the destination is unreachable, then there must be some setting issue on router/gateway; and from the latency of each hop, the user will know the “slow uplink” is caused by which router/gateway. When the latency is over 10ms, the color will change to yellow, and if > 40ms, the color will change to red.

  • All channel utilization: This is a useful tool that user can easily see how dirty each channel is at a glance, and decide if he wants to change the channel of the AP manually. “Green” is “WiFi” traffic and “Orange” is “non-WiFi” interfering. By mouse-over, you can see the details of how much the % of WiFi and non-WiFi.

  • For the spectrum analysis tool (spectrogram or waterfall graph), we provide a rolling timeline view of signal strengths measured. The upper part shows the signal strength (RSSI) detected and the color indicates how many sources have been detected. The Lower part is the timeline view to let users know that, for example, channel 8 is dirtier than others, which might not be able to show from glance view of all channel utilization at the time, because the interfering source might not emit continuously but in high frequency.

In the Live clients, you can monitor the clients that are connected to specific AP. You can use it when the AP feature plan is PRO.

In the AP Basic feature plan, we only allow you to use the Diag tool in 1 min, after 1 min, Diag tools will be deactivated. If you want to use it longer, you can switch the AP feature plan to PRO.

you can use the diag tool when the AP firmware is 1.x.35 or above.

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