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  • EWS Series User Manual
  • Product Overview
    • Introduction
    • LED Behavior
    • Comparison Table
    • Technical Specification
  • Getting Started
    • Management Interface
    • Connecting the Switch
  • Wireless Controller Features
    • Managing EnSky Access Points
    • Device Management
      • Access Points
      • Access Point Settings
      • AP Groups
      • Wireless Services
    • Monitor
      • Active Clients
      • Rogue AP Detection
      • System Log
      • Email Alert
    • Visualization
      • Topology View
      • Map View
      • Floor View
      • Mesh View
    • Statistics
      • Access Points
      • Wireless Clients
      • Real-Time Throughput
    • Hotspot Services
      • Captive Portal
      • Guest Account
    • Mesh
      • Mesh Profile
      • Node List
      • Mesh Tools
      • Isolated Nodes
    • Maintenance
      • Schedule Tasks
      • Troubleshooting
      • Bulk Upgrade
      • One-click Update
      • SSL Certificate
      • Check Codes
  • Ethernet Switch Features
    • System
      • Summary
      • Network Settings
      • System Time
      • Port Settings
      • PoE
      • EEE
    • L2 Features
      • Link Aggregtion
      • STP
      • MAC Address Table
      • LLDP
      • IGMP Snooping
      • MLD Snooping
      • Jumbo Frame
    • VLAN
      • 802.1Q
      • PVID
      • Voice VLAN
    • Management
      • System Information
      • User Management
      • Dual Image
      • SNMP
    • ACL
      • MAC ACL
      • MAC ACE
      • IPv4 ACL
      • IPv4 ACE
      • IPv6 ACL
      • IPv6 ACE
      • ACL Binding
    • QoS
      • Global Settings
      • CoS Mapping
      • DSCP Mapping
      • Port Settings
      • Bandwidth Control
      • Storm Control
    • Security
      • 802.1x
      • Radius Server
      • Access
      • Port Security
      • Port Isolation
      • DoS
    • Monitoring
      • Port Statistics
      • RMON
      • Log
    • Diagnostics
      • Cable Diagnostics
      • Ping Test
      • IPv6 Ping Test
      • Trace Route
    • Maintenance
      • Configuration Manager
      • Firmware Upgrade
  • Appendix
    • Appendix A
    • Appendix B
    • Appendix C
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  1. Wireless Controller Features
  2. Maintenance

Troubleshooting

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Last updated 4 years ago

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From here, you can troubleshoot any issues you have with access points connected to the network. This feature is designed primarily for administrators to verify and test the link route between the switch and the access point. A troubleshooting solution is provided by the system so that administrators can know where the problem lies. Note that the topology of the network needs to be saved for this function to work properly.

Choosing an Access Point to Diagnose

A list will show the current status of access points on the network. Select an access point to begin a diagnostic test. If multiple access points are connected, use the search bar in the top right of the page to find the access point you wish to troubleshoot. The controller will run a diagnostic test for the selected access point. Click Start to run the test. The test takes a few seconds to complete. Afterwards, the results will display on the page.