License Status

Will I be notified before my license expires?

By default, the system will automatically notify the user 60/30/3 days before any license is going to expire.

What happens when the device's license expires?

If the feature plan is "PRO", then when the device's license is expired, Those devices with license expired will still be functional as usual, but cannot be managed nor change any configuration via the EnGenius Cloud platform until the user switches the Feature Plan from "Pro" to "Basic".

What is the license merging/merged status?

When a license is added to a device, there is a 7 days grace period to allow users to "undo" the association. Within the grace period, the license status is Merging. (Go to Inventory & License > Licenses)

After the grace period, the license will be bound with the device and cannot be unbundled. And then, the license status will change to Merged. (Go to Inventory & License > Licenses)

If more than two licenses are installed on the same device within a 7-day grace period, only one license can be disassociated, and the remaining licenses cannot be disassociated.