License Operation

How do I associate the license with the device?

A license can only be associated with a device; however, a device can have multiple licenses.

Two ways to add licenses:

1. Go to Inventory & license > Devices page, choose the device and click "Assign license".

2. Go to Inventory & License > License page, choose one available license, and associate to a device

What happens when I change feature plans from PRO to Basic?

After changing the feature plan from PRO to Basic, those professional features won't be available anymore. The logs or users exceeding the limit of "Basic" plan will be deleted, and it cannot be undone, even user switches back from "Basic" to "PRO".

What happens if the licensed device is dis-registered from an Org?

When the device is dis-registered from an Organization, the licenses associated with the device will be gone, except the one-year free license that came with the newly purchased device.

Will the 90-day free trial license be gone when the device is unregistered from the Org?

No. When the device is registered, the EnGenius Cloud will record the expired date (90 days after the registered date), so no matter how many times the device registers/un-register to a different Organization, the expired date of the free license will be kept the same.

Can I move licenses between Organizations?

Yes. You can move un-associated licenses to the other Organization you have the administrator privilege.

What happens if I move a device with multiple licenses to another Organization?

If the device has multiple licenses associated with it, all licenses will be moved to another Organization together with the device.

Can I extract a license from an Organization?

Users can move the license among the Organization the user has privilege. However, users cannot extract the license to re-enter other Organizations.

Can I co-terminate different license expiration dates for devices?

Yes. Users can purchase a Co-Termination License to add to the devices of a Network to make their expired date to be terminated on the same date. The Co-Term Calculator tool can help users to calculate how many units of Co-Termination license needs to be purchased.

For example, under same organization, there might be different networks with different accounting periods, so the termination date might be different. A Co-Termination License can ensure that the devices within a network have the same termination date.

It can be applied to multiple networks, but only to devices with 'Valid-License.