General Licensing
Can I keep using the Basic plan for free?
YES. The Basic plan feature set includes the most-frequent-used features already and is perfectly suitable for SMB. If you don't need the advanced features, you can keep using the Basic features as before without any license required.
How do I change my feature plan in the Org?
User can switch between Basic and Pro plan anytime manually under Org > Inventory & License. However, please be reminded that if you want to use the Pro plan, make sure you have the Pro license associated with the devices you wish to manage.
Can I have different plans for different Networks?
The Feature Plan is per Org basis and applies to all Networks under the Org. With the hierachical view design, users should be very easy to manage multiple Orgs with different feature plans under a single-pane-of-glass.
How do I purchase a Cloud license and apply to a device?
Contact your local EnGenius Resellers or EnGenius for details
Place the license order (had better a separated license order from hardware order) with a mail list which you would like the license key to be mailed to
One License Key will be generated per each line of the License Order (i.e. AP-1YR-LIC * 10)
People in the mail list will then receive a mail with multiple PDF files. Each PDF file includes one unique License Key. For example, for a license order with 2 lines, AP-1YR-LIC * 10 and SW-1YR-LIC * 5, you will receive 2 PDF files in the mail, one with License Key of AP-1YR-LIC * 10 and the other one with License Key of SW-1YR-LIC * 5
You then can enter the License Key in the Inventory & License > License > Add license, where you can double-check the content of the License Key before applying.
Once the License Key is applied, multiple licenses will be generated by the License Key in the License page. In this case, 10 lines of AP-1YR-LIC and 5 lines of SW-1YR-LIC will be generated on the license page
You then can associate each License to a device.
How many types of Cloud licenses?
Cloud feature Plan includes Basic and Pro plan. For the "Basic" plan, no license is required for a device. However, for the "PRO" plan, users need to purchase a "PRO" license for each device.
Do I have to purchase Switch Pro license if I only need AP Pro features?
If you only need AP Pro features, you just need to purchase Pro licenses for your AP device and keep the Switch Feature Plan to "Basic" without any Switch license required.
How does licensing vary between different EnGenius product lines, e.g., wireless, switches?
EnGenius offers the flexibility to choose your plan for different product types, i.e., users can set the AP feature plan to "PRO" while SW feature plan to "Basic" in the case that users only need to use "PRO" features in AP and no need for PRO features in SW.
Do I have to buy more licenses every time I buy new hardware?
When a new device is purchased, the device comes with one year free PRO license starting from the date the user registers the device to an Organization.
Do I need to have a license for every EnGenius Cloud hardware?
For the "Basic" feature plan, no license is required for devices. However, if the user chooses the "PRO" feature plan, then all devices of the category need to have a valid license (not expired) associated with the device to be able to be managed by Cloud.
Will a device in inventory require a license?
No. Only when the device is assigned to a Network under the "PRO" feature plan requires a valid license. Other devices in inventory do not need any license.
When will the license start to burn (count-down)?
No. Only when the device is assigned to a Network under the "PRO" feature plan requires a valid license. Other devices in inventory do not need any license.
Will the device still be functional when the license expires?
YES. If the license is expired under the "PRO" feature plan, the device can still be functional as before the license expired, but it can not be configurable nor manageable from the EnGenius Cloud platform.
If I choose the "Basic" feature plan, will the license keep burning?
YES. When the license starts to burn from "activation date", it will keep burning (countdown) until "Expired date" no matter if the user chooses which feature plans (Basic or RRO).
Any free trial for the professional feature plan?
Every device comes with a one-year free "Pro" license for users to try on the "Pro" features, starting from the date the user registers the device to an Organization.
Last updated