EnGenius Cloud Services DataCenters
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The EnGenius Cloud services are built upon fully redundant and highly available data centers with SSAE18 Type II audited and ISO27001 certifications. EnGenius Cloud architecture is a serverless design that functions and data are distributed across multiple redundant servers so that there is no single point of failure and every function module will scale by itself to reach high availability and high independency.
EnGenius Cloud is a distributed FaaS (Function-as-a-Service) design and the components include:
Cloud devices check-in service
End-user web GUI access service
Real-time monitoring service
End-user configuration database
Log and notification services
Services management center
99.99% uptime service level agreement
24*7 server health monitoring and report every 2 minutes
24*7 automated failure detection test every 20 minutes
Rapid escalation procedures by multiple operation team shift
Distributed Datacenters between multiple availability zones
Customer network configuration data and statistical data replicated across different zones
Real-time replication of data
Daily backups for network configuration, statistical data, and event logs
Rapid failover to hot spare in event of hardware failure or natural disaster
The End-user network keeps running even if EnGenius Cloud connectivity is unreachable. (except the function of EnGenius Cloud Authentication)
Users' data plane doesn't go through EnGenius Cloud
Only Cloud devices' management plane goes through EnGenius Cloud for configuration and status reporting, so when the Cloud is not reachable, it won't impact the users' network normal operation and keep running.
Every Cloud device will have a unique certificate built-in from the factory
Cloud devices have to go through multiple-factory authentication (MFA) process to make sure the devices are legitimate devices, then the devices will have another private certificate from Cloud to build a secure tunnel between the devices and Cloud
Before the on-boarding, the device has to be registered in an Organization by the users
After the secure tunnel is built, the device starts to check in to the Cloud by sending the device information
If the device is assigned to a Network, then the Network configuration will be pushed to the device through the secure tunnel
The device will keep checking in to sync up the configuration and update device information
EnGenius builds team for Data Centers global operation to create several regional zones for back up whole FaaS services
For users to run global businesses, EnGenius Cloud infrastructure design allows users to manage different Networks under different Countries and timezones, so the firmware scheduling update time can be adoptive to local time and device operation mode can be compliant with local Country regulations such as available channels.
24*7 intrusion detection
Protected by IP and port-based firewalls
Administrator access with multiple-factor authentication enforcement
Remote access is restricted by IP address and authenticated using RSA-2048 public key
For communication between an EnGenius hardware device and the EnGenius cloud, EnGenius uses a lightweight encrypted tunnel with AES-256 encryption to secure management data in transit.
All entries, exits of the datacenters are monitored by the surveillance camera
24*7 security guards control all accesses into and out of datacenters to ensure only authorized persons can access the controlled zones with different privilege
To keep improving the Cloud infrastructure and features, the operation team might need to upgrade the current production site
Any revision of code will do a full test at a staging site before pushing to the production site
Before the upgrade, the operation team will notify cloud users 2 days ago through a pop-up Post when users log in to Cloud to announce when the maintenance will be held and the estimated time of the action
During the maintenance window, users will be redirected to a maintenance window to let users know how long the maintenance will be. Since the data plane will not go through Cloud, so users' networks should still be functional
Users can also call local support to understand more details
