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  • Switch Extender 4GE 1SFP
  • Hardware Installation
  • Management Plane
  • Cloud Management - Cloud To-Go
  • Cloud Management - FitXpress
  • Appendix
    • Technical Support
    • Compliance
    • Declaration of Conformity
    • Disclaimer/ Note
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  • Configure with EnGenius Cloud
  • Step1: Register Device
  • Step 2: Connect to EnGenius Cloud
  • Step 3: Manage with the EnGenius Cloud
  • Troubleshooting
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Cloud Management - Cloud To-Go

Last updated 1 year ago

Configure with EnGenius Cloud

Step1: Register Device

You can register the device either by Cloud To-Go mobile app or the EnGenius Cloud platform.

Cloud To-Go Mobile App

You can register the switch with the Cloud To-Go app.

  1. Open and log in to the EnGenius Cloud To-Go mobile app.

  2. Scan the QR code on the back of the device via the app

3. If the camera successfully scans a QR code, the app will display the Device Information. You could tap "Register" to complete the Registration.

4. Registered devices will be shown on the Inventory&License page. Slide left the device and click "Add to Network" add the device to your personalized Network.

Network: Management domain shared same configurations within EnGenius Cloud.

EnGenius Cloud Platform

  1. Login into the EnGenius Cloud Platform: https://cloud.engenius.ai/

  2. Go to the home > Inventory page and click "Register Device".

  3. Enter the Serial Number of the device(s) for device registration. Please refer to "User Manual-Registering Devices to Organization".

4. Select the registered device and click "Assign to Network" to add the device to your personalized Network.

Network: Management domain shared same configurations within EnGenius Cloud.

Step 2: Connect to EnGenius Cloud

Log in to the EnGenius Cloud Platform to configure detailed settings. For more information, please refer to User Manual.

EnGenius Cloud Connected

Once the device is powered on and ready to connect to the Internet, It will automatically download the default configuration settings from EnGenius Cloud for automated provisioning.

When the Switch is connected to the EnGenius Cloud Platform for the first time, it will automatically check the latest available firmware. If the firmware upgrade is required, it might take 8~10 minutes to complete the process.

Step 3: Manage with the EnGenius Cloud

Log in to the EnGenius Cloud Platform to configure detailed settings. For more information, please refer to User Manual.

Troubleshooting

If your Switch cannot be managed by the EnGenius Cloud Platform, there might be a problem with connecting to EnGenius Cloud.

To troubleshoot the connection issue, you may log in to the Switch Local Web page:

  1. Make sure that your computer is on the same subnet with the switch (192.168.0.0/24) and directly connect to it with an RJ-45 cable.

  2. Under your web browser, enter the URL: http://192.168.0.239 to access the Switch's local web interface.

  3. You can review the device status after logging into the Switch with the default admin account/password (admin/password).

  4. Check the information on the Dashboard and take action if necessary.

Change IP Assignment Settings

By default, the EnGenius Cloud Switch (ECS series) is assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double-check the IP setting, including IP address, subnet mask, gateway, DNS, and management VLAN. If the issue still exists, you may change your IP assignment from "DHCP " to "Static" via the following procedure.

  1. Go to the Configure> System Settings> IP Address Settings section.

  2. Change Configuration setting to "Static".

  3. Configure the IP address, gateway, subnet mask, and DNS settings.

  4. Reconnect this Switch to the LAN network and try again.