EOC655 User Manual
  • Introduction
    • 💡About this Guide
    • 📒Safety and Regulatory Information
  • Initial Setup and Configuration
    • ▪️Product Overview
    • ▪️Professional Antenna Installation
    • ▪️Preparatory Steps
    • ▪️Device Setup and Access
    • ▪️Graphical User Interface (GUI) Overview
      • Quick Start
  • Configuration Settings
    • ▪️System Configuration
    • ▪️Wireless Configuration
    • ▪️Network Configuration
  • Management, Monitoring, and Troubleshooting
    • ▪️General Management
    • ▪️Monitoring Tools
    • ▪️Diagnostics and Troubleshooting
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  • Diagnostics
  • Spectrum Analyzer
  • Site Survey for Troubleshooting
  1. Management, Monitoring, and Troubleshooting

Diagnostics and Troubleshooting

PreviousMonitoring Tools

Last updated 1 year ago

Diagnostics

To do the Diagnostics, click Monitor> Statistics > Tools > Diagnostics

Few popular network utilities are used to determine the network connections.

Ping

The main purpose of using this command is to verify whether the device can connect over the network to another device.

Traceroute

Traceroute is a diagnostic tool used for understanding the path packets take to reach a destination on a network. The utility outlines each hop the packet takes, allowing users to pinpoint where delays or failures occur. Here’s how it functions:

  • Uncommon Port Usage: Traceroute sends packets with destination port numbers that are unlikely to be in use. When these packets reach the intended endpoint, the destination generates a "Port Unreachable" message. This indicates the packet has completed its journey, providing the duration of the final hop.

  • Hop-by-Hop Analysis: The tool systematically records the time it takes for each hop along the route to the destination. It attempts this three times per hop to ensure accuracy.

  • Troubleshooting: When encountering issues accessing a website or experiencing slow connections, Traceroute helps identify at which hop the problem occurs. This can be invaluable in diagnosing and resolving network issues.

Packet Capture

Packet capture involves intercepting and analyzing Internet Protocol (IP) packets as they transit networks. It's a critical method for diagnosing network issues, security monitoring, and improving network performance. Packet captures are usually saved in .pcap format, making it easier for analysis using various tools.

Spectrum Analyzer

To view the Spectrum Analyzer, click Monitor> Tools > Spectrum Analyzer

This is available only in AP.

  • Scans all the frequencies from the configured start frequency to end frequency for a scan time of 2 seconds on each frequency.

  • Click the Start button, and the results will be displayed in a graph.

Signal

This shows the maximum Signal of received packets at each frequency in dBm.

Utilization

This shows the maximum utilization of the medium at each frequency in percentage.

Site Survey for Troubleshooting

To view the Site Survey, click Monitor> Tools > Site Survey

After configuring the Access Point (AP) parameters, the Subscriber Unit (SU) will scan for the AP and automatically update its parameters accordingly. This ensures the SU's configuration is current, but continuous monitoring is necessary to maintain optimal performance. The site survey targets the 5GHz Radio frequency, enabling the SU to scan for and connect to an AP broadcasting the same SSID.

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