Troubleshooting ECW AP

Check the LED Status to see if any problem encountered. If Power LED keeps flashing for over 10 minutes, then there could be Cloud connection issues.
Use your mobile phone to scan if Default SSID of the AP found. (you have to be around the AP location) From the Default SSID, you can also identify which stage the AP is stuck on. See details of Default SSID.
To troubleshoot the connection issue, you may login to Local page:
1. Use your client device (e.g., a laptop, mobile device, or tablet) to ﬁnd the SSID: “EnMGMTxxxx” (xxxx is the last four digits of LAN MAC which can be found on the back of the device) and connect to it.
2. Enter the URL in web browser: or the IP 192.168.1.1 to access the device’s user interface. You can review device status after logging into the AP with the default account/password ( default admin account/ password : admin/ admin.)

Issue: Cannot find Default SSID

1. Check for available wireless networks (Check if a known is being broadcast).

2. If a default SSID is being broadcast, connect your device to it.

3. If no known default SSIDs are present, set up a manual wireless network connection. For the SSID name, use 'EnMGMT', e.g. 'EnMGMTxxxx', where the x's are replaced with the last four digits of the LAN MAC address.

4. After connecting, open a web browser and connect to one of the local access page addresses.

LED Status

ECW120

Status

LED / Color

State

Power On /Off

Power LED

Orange

ECW115

ECW160

ECW215

ECW220

ECW220S

ECW230

ECW230S

ECW260

ECW270

ECW336

Error or Disconnected

Orange

Flash (quick)

Firmware Upgrading

Orange/Blue

Flash

No LAN Physical Connection

LAN LED

Green

Off

LAN Connected

LAN LED

Green

Solid On

LAN Transmitting

LAN LED

Green

Flash

Wi-Fi Interface On / Off

2.4GHz / 5GHz

Green/Green

Solid On / Off

Wi-Fi Transmitting

2.4GHz/ 5GHz

Green/Green

Flash

Mesh Backbone Good

LAN LED

Green

Flash (0.5 sec interval)

Mesh Backbone Weak

LAN LED

Green

Flash twice upon 1 sec off

Firmware Upgrade

Power LED

Orange

Flash

Reset to Default

Power LED

Orange

Flash

AP Locating (LED Blinking)

Power LED

Orange

Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)

Error or Disconnected

Blue

Flash (quick)

Firmware Upgrading

Blue/ Light Green

Flash

No LAN Physical Connection

LAN LED

Blue

Off

LAN Connected

LAN LED

Blue

Solid On

LAN Transmitting

LAN LED

Blue

Flash

Wi-Fi Interface On / Off

2.4GHz / 5GHz

Blue/Bllue

Solid On / Off

Wi-Fi Transmitting

2.4GHz/ 5GHz

Blue/Blue

Flash

Mesh Auto Pairing

Power LED

Orange

Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)

Mesh Backbone Good

LAN LED

Blue

Flash (0.5 sec interval)

Mesh Backbone Weak

LAN LED

Blue

Flash twice upon 1 sec off

Firmware Upgrade

Power LED

Orange

Flash

Reset to Default

Power LED

Orange

Flash

AP Locating (LED Blinking)

Power LED

Orange

Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)

No LAN Physical Connection

LAN LED

Blue

Off

LAN Connected

LAN LED

Blue

Solid On

LAN Transmitting

LAN LED

Blue

Flash

Wi-Fi Interface On / Off

2.4GHz / 5GHz

Blue/Blue

Solid On / Off

Wi-Fi Transmitting

2.4GHz/ 5GHz

Blue/Blue

Flash

Mesh Auto Pairing

Power LED

Orange

Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)

Mesh Backbone Good

LAN LED

Blue

Flash (0.5 sec interval)

Mesh Backbone Weak

LAN LED

Blue

Flash twice upon 1 sec off

Firmware Upgrade

Power LED

Orange

Flash

Reset to Default

Power LED

Orange

Flash

AP Locating (LED Blinking)

Power LED

Orange

Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)

No LAN Physical Connection

LAN LED

Blue

Off

LAN Connected

LAN LED

Blue

Solid On

LAN Transmitting

LAN LED

Blue

Flash

Wi-Fi Interface On / Off

2.4GHz / 5GHz

Blue/Blue

Solid On / Off

Wi-Fi Transmitting

2.4GHz/ 5GHz

Blue/Blue

Flash

Mesh Auto Pairing

Power LED

Orange

Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)

Mesh Backbone Good

LAN LED

Blue

Flash (0.5 sec interval)

Mesh Backbone Weak

LAN LED

Blue

Flash twice upon 1 sec off

Firmware Upgrade

Power LED

Orange

Flash

Reset to Default

Power LED

Orange

Flash

AP Locating (LED Blinking)

Power LED

Orange

Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)

No LAN Physical Connection

LAN LED

Blue

Off

LAN Connected

LAN LED

Blue

Solid On

LAN Transmitting

LAN LED

Blue

Flash

Wi-Fi Interface On / Off

2.4GHz / 5GHz

Blue/Blue

Solid On / Off

Wi-Fi Transmitting

2.4GHz/ 5GHz

Blue/Blue

Flash

Mesh Auto Pairing

Power LED

Orange

Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)

Mesh Backbone Good

LAN LED

Blue

Flash (0.5 sec interval)

Mesh Backbone Weak

LAN LED

Blue

Flash twice upon 1 sec off

Firmware Upgrade

Power LED

Orange

Flash

Reset to Default

Power LED

Orange

Flash

AP Locating (LED Blinking)

Power LED

Orange

Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)

No LAN Physical Connection

LAN LED

Orange

Off

LAN Connected

LAN LED

Orange

Solid On

LAN Transmitting

LAN LED

Orange

Flash

Wi-Fi Interface On / Off

2.4GHz / 5GHz

Green/Green

Solid On / Off

Wi-Fi Transmitting

2.4GHz/ 5GHz

Green/Green

Flash

Mesh Auto Pairing

Power LED

Orange

Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)

Mesh Backbone Good

LAN LED

Orange

Flash (0.5 sec interval)

Mesh Backbone Weak

LAN LED

Orange

Flash twice upon 1 sec off

Firmware Upgrade

Power LED

Orange

Flash

Reset to Default

Power LED

Orange

Flash

AP Locating (LED Blinking)

Power LED

Orange

Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)

No LAN Physical Connection

LAN LED

Blue

Off

LAN Connected

LAN1/LAN2 LED

Orange(1Gbps) Green(2.5Gbps)

Solid On

LAN Transmitting

LAN1/LAN2 LED

Orange(1Gbps) Green(2.5Gbps)

Flash

Wi-Fi Interface On / Off

2.4GHz / 5GHz

Green/Green

Solid On / Off

Wi-Fi Transmitting

2.4GHz/ 5GHz

Green/Green

Flash

Mesh Auto Pairing

Power LED

Orange

Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)

Mesh Backbone Good

LAN LED

Blue

Flash (0.5 sec interval)

Mesh Backbone Weak

LAN LED

Blue

Flash twice upon 1 sec

Firmware Upgrade

Power LED

Orange

Flash

Reset to Default

Power LED

Orange

Flash

AP Locating (LED Blinking)

Power LED

Orange

Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)

No LAN Physical Connection

LAN LED

Blue

Off

LAN Connected

LAN LED

Blue

Solid On

LAN Transmitting

LAN LED

Blue

Flash

Wi-Fi Interface On / Off

2.4GHz / 5GHz /6GHz

Blue/Blue/Blue

Solid On / Off

Wi-Fi Transmitting

2.4GHz/ 5GHz / 6GHz

Blue/Blue/Blue

Flash

Mesh Auto Pairing

Power LED

Orange

Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)

Mesh Backbone Good

LAN LED

Blue

Flash (0.5 sec interval)

Mesh Backbone Weak

LAN LED

Blue

Flash twice upon 1 sec

Firmware Upgrade

Power LED

Orange

Flash

Reset to Default

Power LED

Orange

Flash

AP Locating (LED Blinking)

Power LED

Orange

Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)

No LAN Physical Connection

Wi-Fi Interface On / Off

2.4GHz / 5GHz

Blue/Green

2.4GHz/ 5GHz

Blue/Green

Mesh Connection On / Off

Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)

Flash (0.5 sec interval)

Flash twice upon 1 sec off

AP Locating (LED Blinking)

Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)

Waiting Period (before being added to Cloud)

Login to Local Access Page

If you have problem getting the access point to Cloud, you can login to Local Access Page to do IP settings and diagnostics.

Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: “EnMGMTxxxx” (xxxx is the last four digits of the MAC address, found on the back of the device) and connect to it.
Under your web browser, enter the URL http://EnGenius.local or the localhost IP address (192.168.1.1) to access the device’s user interface. You can review device status after logging into the AP with the default admin account/password (default account & password: admin/admin)

By default, EnGenius cloud access points (ECW series) are assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double check that the IP settings include IP address, subnet mask, gateway, proxy, and management VLAN. If any issues still exist, you may change your IP assignment from "DHCP mode" to "Static IP" via the following procedure:

By default, EnGenius cloud access points (ECW series) are assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double check that the IP settings including IP address, subnet mask, gateway, proxy, and management VLAN. If any issues still exist, you may change your IP assignment from "DHCP mode" to "Static IP" via the following procedure:

a) Select “Local Setting” on this page.

b) Change IPv4 setting from “AS DHCP client” to “Use Static IP”

c) Configure the IP address, gateway, net mask, and proxy policy as required.

d) Reconnect this device to the LAN again if necessary.

Local Access Page Options

Every device's status page includes useful information about the status of the device, basic configuration options (such as setting a static IP), and other tools. The following section will explain the items available on the device status page.

ECW Access Points provide the following information and configuration options on their local status page:

Device Status Section

Contains information regarding the device overview, EnGenius Cloud overview, and network connectivity information.

Device Overview

Provides information regarding the name, model, serial number, IP address, MAC address, and current firmware.

Cloud Overview

Provides information about the Cloud registration status, date of registration, and time of last update.

Network Connectivity

Provides connectivity information to local network, Internet, and EnGenius Cloud.

Local Setting Section

Provides settings for IPv4 / IPv6 address, management VLAN, firmware upgrade, and other miscellaneous configuration items (such as HTTP/HTTPS Proxy). Users can also reboot the device or reset the device to factory default settings from here.

The HTTP proxy only allows all default management traffic from the EnGenius ECW device to be sent through a proxy.

Default SSIDs

Default SSIDs (only available before ECW AP is managed by EnGenius Cloud)

Potential known default SSID names along with potential causes/solutions:

EnMGMTxxxx-Initializing

Cause: AP is in bootup sequence.

EnMGMTxxxx-SSID_name>-No_Eth

Cause: AP does not have an Ethernet connection.

Solution: Check if the Ethernet cable is unplugged.

EnMGMTxxxx-No_IP

Cause: AP cannot get an IP address from the DHCP server. Solution: Check the AP's IP address configuration.

EnMGMTxxxx-IP_Conflict

Cause: AP’s IP address conflicts with another device’s IP in the same network.

Solution: Check the AP's IP address configuration.

EnMGMTxxxx-Gateway_ERR

Cause: AP is unable to connect to its default gateway.

Solution: Check the AP's IP address configuration and connectivity to its default gateway.

EnMGMTxxxx-Proxy_ERR

Cause: AP could not access Internet through an HTTP/HTTPS proxy.

Solution: Check the AP’s proxy configuration in Miscellaneous Settings.

EnMGMTxxxx-DNS_ERR

Cause: AP could not resolve the domain name from the DNS server.

Solution: Check the AP's IP address configuration.

EnMGMTxxxx-Cloud_ERR

Cause: Everything appears to work normally, but device is unable to connect to cloud server.

Solution: Check cloud server status with EnGenius.

EnMGMTxxxx-No_Cloud_Configure

Cause: AP’s S/N has not been added to any network.

Solution: Check whether the AP has been added in the inventory and has been added to a network.

EnMGMTxxxx-Cloud_Configured

Everything is working as it should!

Cause: An AP has never connected to the EnGenius cloud or has been factory reset.