Default SSIDs (only available before ECW AP is managed by EnGenius Cloud)
Potential known default SSID names along with potential causes/solutions:
EnMGMTxxxx-Initializing
Cause: AP is in bootup sequence.
EnMGMTxxxx-SSID_name>-No_Eth
Cause: AP does not have an Ethernet connection.
Solution: Check if the Ethernet cable is unplugged.
EnMGMTxxxx-No_IP
Cause: AP cannot get an IP address from the DHCP server. Solution: Check the AP's IP address configuration.
EnMGMTxxxx-IP_Conflict
Cause: AP’s IP address conflicts with another device’s IP in the same network.
Solution: Check the AP's IP address configuration.
EnMGMTxxxx-Gateway_ERR
Cause: AP is unable to connect to its default gateway.
Solution: Check the AP's IP address configuration and connectivity to its default gateway.
EnMGMTxxxx-Proxy_ERR
Cause: AP could not access Internet through an HTTP/HTTPS proxy.
Solution: Check the AP’s proxy configuration in Miscellaneous Settings.
EnMGMTxxxx-DNS_ERR
Cause: AP could not resolve the domain name from the DNS server.
Solution: Check the AP's IP address configuration.
EnMGMTxxxx-Cloud_ERR
Cause: Everything appears to work normally, but device is unable to connect to cloud server.
Solution: Check cloud server status with EnGenius.
EnMGMTxxxx-No_Cloud_Configure
Cause: AP’s S/N has not been added to any network.
Solution: Check whether the AP has been added in the inventory and has been added to a network.
EnMGMTxxxx-Cloud_Configured
Everything is working as it should!
EnMGMTxxxx
Cause: An AP has never connected to the EnGenius cloud or has been factory reset.
Check the LED Status to see if any problem encountered. If Power LED keeps flashing for over 10 minutes, then there could be Cloud connection issues.
Use your mobile phone to scan if Default SSID of the AP found. (you have to be around the AP location) From the Default SSID, you can also identify which stage the AP is stuck on. See details of Default SSID.
To troubleshoot the connection issue, you may login to Local page:
Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: “EnMGMTxxxx” (xxxx is the last four digits of LAN MAC which can be found on the back of the device) and connect to it.
Enter the URL in web browser: http://EnGenius.local or the IP 192.168.1.1 to access the device’s user interface. You can review device status after logging into the AP with the default account/password ( default admin account/ password : admin/ admin.)
Issue: Cannot find Default SSID
1. Check for available wireless networks (Check if a known default SSID is being broadcast).
2. If a default SSID is being broadcast, connect your device to it.
3. If no known default SSIDs are present, set up a manual wireless network connection. For the SSID name, use 'EnMGMT', e.g. 'EnMGMTxxxx', where the x's are replaced with the last four digits of the LAN MAC address.
4. After connecting, open a web browser and connect to one of the local access page addresses.
If you have problem getting the access point to Cloud, you can login to Local Access Page to do IP settings and diagnostics.
Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: “EnMGMTxxxx” (xxxx is the last four digits of the MAC address, found on the back of the device) and connect to it.
Under your web browser, enter the URL http://EnGenius.local or the localhost IP address (192.168.1.1) to access the device’s user interface. You can review device status after logging into the AP with the default admin account/password (default account & password: admin/admin)
By default, EnGenius cloud access points (ECW series) are assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double check that the IP settings include IP address, subnet mask, gateway, proxy, and management VLAN. If any issues still exist, you may change your IP assignment from "DHCP mode" to "Static IP" via the following procedure:
By default, EnGenius cloud access points (ECW series) are assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double check that the IP settings including IP address, subnet mask, gateway, proxy, and management VLAN. If any issues still exist, you may change your IP assignment from "DHCP mode" to "Static IP" via the following procedure:
a) Select “Local Setting” on this page.
b) Change IPv4 setting from “AS DHCP client” to “Use Static IP”
c) Configure the IP address, gateway, net mask, and proxy policy as required.
d) Reconnect this device to the LAN again if necessary.
Every device's status page includes useful information about the status of the device, basic configuration options (such as setting a static IP), and other tools. The following section will explain the items available on the device status page.
ECW Access Points provide the following information and configuration options on their local status page:
Contains information regarding the device overview, EnGenius Cloud overview, and network connectivity information.
Provides information regarding the name, model, serial number, IP address, MAC address, and current firmware.
Provides information about the Cloud registration status, date of registration, and time of last update.
Provides connectivity information to local network, Internet, and EnGenius Cloud.
Provides settings for IPv4 / IPv6 address, management VLAN, firmware upgrade, and other miscellaneous configuration items (such as HTTP/HTTPS Proxy). Users can also reboot the device or reset the device to factory default settings from here.
The HTTP proxy only allows all default management traffic from the EnGenius ECW device to be sent through a proxy.
Status
LED / Color
State
Power On /Off
Power LED
Orange
Solid On / Off
Cloud Connected
Power LED
Orange
Solid On
Connecting to Cloud
Power LED
Orange
Flash
Cloud Disconnected
Power LED
Orange
Flash
No LAN Physical Connection
LAN LED
Blue
Off
LAN Connected
LAN LED
Blue
Solid On
LAN Transmitting
LAN LED
Blue
Flash
Wi-Fi Interface On / Off
2.4GHz / 5GHz
Blue/Green
Solid On / Off
Wi-Fi Transmitting
2.4GHz/ 5GHz
Blue/Green
Flash
Mesh Connection On / Off
Mesh LED
Blue
Solid On / Off
Mesh Auto Pairing
Power LED
Orange
Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)
Mesh Backbone Good
LAN LED
Blue
Flash (0.5 sec interval)
Mesh Backbone Weak
LAN LED
Blue
Flash twice upon 1 sec off
Firmware Upgrade
Power LED
Orange
Flash
Reset to Default
Power LED
Orange
Flash
AP Locating (LED Blinking)
Power LED
Orange
Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)
Status
LED Color
State
Power Up AP
Orange
Static
Waiting Period (before being added to Cloud)
Orange
Flash (slow)
Connected to Cloud
Blue
Static
Reset to Default
Blue
Flash (quick)
Error or Disconnected
Orange
Flash (quick)
Firmware Upgrading
Orange/Blue
Flash
Status
LED / Color
State
Power On /Off
Power LED
Orange
Solid On / Off
Cloud Connected
Power LED
Orange
Solid On
Connecting to Cloud
Power LED
Orange
Flash
Cloud Disconnected
Power LED
Orange
Flash
No LAN Physical Connection
LAN LED
Green
Off
LAN Connected
LAN LED
Green
Solid On
LAN Transmitting
LAN LED
Green
Flash
Wi-Fi Interface On / Off
2.4GHz / 5GHz
Green/Green
Solid On / Off
Wi-Fi Transmitting
2.4GHz/ 5GHz
Green/Green
Flash
Mesh Backbone Good
LAN LED
Green
Flash (0.5 sec interval)
Mesh Backbone Weak
LAN LED
Green
Flash twice upon 1 sec off
Firmware Upgrade
Power LED
Orange
Flash
Reset to Default
Power LED
Orange
Flash
AP Locating (LED Blinking)
Power LED
Orange
Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)
Status
LED Color
State
Power Up AP
Blue
Static
Waiting Period (before being added to Cloud)
Blue
Flash (slow)
Connected to Cloud
Light Green
Static
Reset to Default
Light Green
Flash (quick)
Error or Disconnected
Blue
Flash (quick)
Firmware Upgrading
Blue/ Light Green
Flash
Status
LED / Color
State
Power On /Off
Power LED
Orange
Solid On / Off
Cloud Connected
Power LED
Orange
Solid On
Connecting to Cloud
Power LED
Orange
Flash
Cloud Disconnected
Power LED
Orange
Flash
No LAN Physical Connection
LAN LED
Blue
Off
LAN Connected
LAN LED
Blue
Solid On
LAN Transmitting
LAN LED
Blue
Flash
Wi-Fi Interface On / Off
2.4GHz / 5GHz
Blue/Bllue
Solid On / Off
Wi-Fi Transmitting
2.4GHz/ 5GHz
Blue/Blue
Flash
Mesh Auto Pairing
Power LED
Orange
Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)
Mesh Backbone Good
LAN LED
Blue
Flash (0.5 sec interval)
Mesh Backbone Weak
LAN LED
Blue
Flash twice upon 1 sec off
Firmware Upgrade
Power LED
Orange
Flash
Reset to Default
Power LED
Orange
Flash
AP Locating (LED Blinking)
Power LED
Orange
Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)
Status
LED / Color
State
Power On /Off
Power LED
Orange
Solid On / Off
Cloud Connected
Power LED
Orange
Solid On
Connecting to Cloud
Power LED
Orange
Flash
Cloud Disconnected
Power LED
Orange
Flash
No LAN Physical Connection
LAN LED
Blue
Off
LAN Connected
LAN LED
Blue
Solid On
LAN Transmitting
LAN LED
Blue
Flash
Wi-Fi Interface On / Off
2.4GHz / 5GHz
Blue/Blue
Solid On / Off
Wi-Fi Transmitting
2.4GHz/ 5GHz
Blue/Blue
Flash
Mesh Auto Pairing
Power LED
Orange
Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)
Mesh Backbone Good
LAN LED
Blue
Flash (0.5 sec interval)
Mesh Backbone Weak
LAN LED
Blue
Flash twice upon 1 sec off
Firmware Upgrade
Power LED
Orange
Flash
Reset to Default
Power LED
Orange
Flash
AP Locating (LED Blinking)
Power LED
Orange
Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)
Status
LED / Color
State
Power On /Off
Power LED
Orange
Solid On / Off
Cloud Connected
Power LED
Orange
Solid On
Connecting to Cloud
Power LED
Orange
Flash
Cloud Disconnected
Power LED
Orange
Flash
No LAN Physical Connection
LAN LED
Blue
Off
LAN Connected
LAN LED
Blue
Solid On
LAN Transmitting
LAN LED
Blue
Flash
Wi-Fi Interface On / Off
2.4GHz / 5GHz
Blue/Blue
Solid On / Off
Wi-Fi Transmitting
2.4GHz/ 5GHz
Blue/Blue
Flash
Mesh Auto Pairing
Power LED
Orange
Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)
Mesh Backbone Good
LAN LED
Blue
Flash (0.5 sec interval)
Mesh Backbone Weak
LAN LED
Blue
Flash twice upon 1 sec off
Firmware Upgrade
Power LED
Orange
Flash
Reset to Default
Power LED
Orange
Flash
AP Locating (LED Blinking)
Power LED
Orange
Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)
Status
LED / Color
State
Power On /Off
Power LED
Orange
Solid On / Off
Cloud Connected
Power LED
Orange
Solid On
Connecting to Cloud
Power LED
Orange
Flash
Cloud Disconnected
Power LED
Orange
Flash
No LAN Physical Connection
LAN LED
Blue
Off
LAN Connected
LAN LED
Blue
Solid On
LAN Transmitting
LAN LED
Blue
Flash
Wi-Fi Interface On / Off
2.4GHz / 5GHz
Blue/Blue
Solid On / Off
Wi-Fi Transmitting
2.4GHz/ 5GHz
Blue/Blue
Flash
Mesh Auto Pairing
Power LED
Orange
Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)
Mesh Backbone Good
LAN LED
Blue
Flash (0.5 sec interval)
Mesh Backbone Weak
LAN LED
Blue
Flash twice upon 1 sec off
Firmware Upgrade
Power LED
Orange
Flash
Reset to Default
Power LED
Orange
Flash
AP Locating (LED Blinking)
Power LED
Orange
Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)
Status
LED / Color
State
Power On /Off
Power LED
Orange
Solid On / Off
Cloud Connected
Power LED
Orange
Solid On
Connecting to Cloud
Power LED
Orange
Flash
Cloud Disconnected
Power LED
Orange
Flash
No LAN Physical Connection
LAN LED
Orange
Off
LAN Connected
LAN LED
Orange
Solid On
LAN Transmitting
LAN LED
Orange
Flash
Wi-Fi Interface On / Off
2.4GHz / 5GHz
Green/Green
Solid On / Off
Wi-Fi Transmitting
2.4GHz/ 5GHz
Green/Green
Flash
Mesh Auto Pairing
Power LED
Orange
Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)
Mesh Backbone Good
LAN LED
Orange
Flash (0.5 sec interval)
Mesh Backbone Weak
LAN LED
Orange
Flash twice upon 1 sec off
Firmware Upgrade
Power LED
Orange
Flash
Reset to Default
Power LED
Orange
Flash
AP Locating (LED Blinking)
Power LED
Orange
Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)
Status
LED / Color
State
Power On /Off
Power LED
Orange
Solid On / Off
Cloud Connected
Power LED
Orange
Solid On
Connecting to Cloud
Power LED
Orange
Flash
Cloud Disconnected
Power LED
Orange
Flash
No LAN Physical Connection
LAN LED
Blue
Off
LAN Connected
LAN1/LAN2 LED
Orange(1Gbps) Green(2.5Gbps)
Solid On
LAN Transmitting
LAN1/LAN2 LED
Orange(1Gbps) Green(2.5Gbps)
Flash
Wi-Fi Interface On / Off
2.4GHz / 5GHz
Green/Green
Solid On / Off
Wi-Fi Transmitting
2.4GHz/ 5GHz
Green/Green
Flash
Mesh Auto Pairing
Power LED
Orange
Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)
Mesh Backbone Good
LAN LED
Blue
Flash (0.5 sec interval)
Mesh Backbone Weak
LAN LED
Blue
Flash twice upon 1 sec
Firmware Upgrade
Power LED
Orange
Flash
Reset to Default
Power LED
Orange
Flash
AP Locating (LED Blinking)
Power LED
Orange
Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)
Status
LED / Color
State
Power On /Off
Power LED
Orange
Solid On / Off
Cloud Connected
Power LED
Orange
Solid On
Connecting to Cloud
Power LED
Orange
Flash
Cloud Disconnected
Power LED
Orange
Flash
No LAN Physical Connection
LAN LED
Blue
Off
LAN Connected
LAN LED
Blue
Solid On
LAN Transmitting
LAN LED
Blue
Flash
Wi-Fi Interface On / Off
2.4GHz / 5GHz /6GHz
Blue/Blue/Blue
Solid On / Off
Wi-Fi Transmitting
2.4GHz/ 5GHz / 6GHz
Blue/Blue/Blue
Flash
Mesh Auto Pairing
Power LED
Orange
Flash (1.5 sec on -> 0.5 sec off -> duration for 8 min)
Mesh Backbone Good
LAN LED
Blue
Flash (0.5 sec interval)
Mesh Backbone Weak
LAN LED
Blue
Flash twice upon 1 sec
Firmware Upgrade
Power LED
Orange
Flash
Reset to Default
Power LED
Orange
Flash
AP Locating (LED Blinking)
Power LED
Orange
Flash (1.5sec On -> 0.5sec Off -> duration for 10sec)
