1. Check the LED Status to see if any problem encountered. If Power LED keeps flashing for over 10 minutes, then there could be Cloud connection issues.

2. Use your mobile phone to scan if Default SSID of the AP found. (you have to be around the AP location) From the Default SSID, you can also identify which stage the AP is stuck on. See details of Default SSID.

3. To troubleshoot the connection issue, you may login to Local page:

   1. Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: “EnMGMTxxxx” (xxxx is the last four digits of LAN MAC which can be found on the back of the device) and connect to it.

   2. Enter the URL in web browser: http://EnGenius.local or the IP 192.168.1.1 to access the device’s user interface. You can review device status after logging into the AP with the default account/password ( default admin account/ password : admin/ admin.)

Issue: Cannot find Default SSID

1. Check for available wireless networks (Check if a known default SSID is being broadcast).

2. If a default SSID is being broadcast, connect your device to it.

3. If no known default SSIDs are present, set up a manual wireless network connection. For the SSID name, use 'EnMGMT', e.g. 'EnMGMTxxxx', where the x's are replaced with the last four digits of the LAN MAC address.

4. After connecting, open a web browser and connect to one of the local access page addresses.

ECW AP

ECS Switch

ECW AP's

The first step is to get the serial numbers of the Cloud equipment you want to add to your cloud account. The serial number can be found on the box of the Cloud AP (ECW) or Cloud switch (ECS). An example of each is below:

1. Model number of ECW AP

2. Serial Number of ECW AP (This string of information that is added in the Cloud GUI)

3. Hardware version on ECW AP

The serial number for an ECW AP can also be found on the sticker on the back on the unit (check where you plug in the Ethernet cords into the ECW AP)

Below is an example of the sticker on the back on an ECW220 AP.

As you can see the sticker on the back of the AP has the MAC address of the AP as well. It has the following items:

1.Model of AP

2.Serial number of ECW AP (This string of information that is added in the Cloud GUI)

You can also find the serial number of the ECW AP In the GUI of the ECW AP, when you login into the unit.

Highlighted below is the information needed to add the AP to the Cloud GUI, if the information is obtained via login to the ECW AP locally in the web GUI.

1. Model of the AP

2. Serial Number of ECW AP (This string of information that is added in the Cloud GUI)

3. Firmware version the AP is currently running

ECS Switches

Below is the sticker that is on the box of the ECS switch

1. Model of the ECS switch

2.Serial Number of ECW AP (This string of information that is added in the Gloud GUI)

3. Hardware version of the ECS switch

4.Firmware version that the switch came shipped with

Below is the information you find when you login to the ECS switch locally and go to System > Summary from the left hand column.

1. Model of ECS Switch

2. Serial Number of ECW AP (This string of information that is added in the Gloud GUI)

3.Firmware version the switch is currently running

1. Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: “EnMGMTxxxx” (xxxx is the last four digits of the MAC address, found on the back of the device) and connect to it.

2. Under your web browser, enter the URL http://EnGenius.local or the localhost IP address (192.168.1.1) to access the device’s user interface. You can review device status after logging into the AP with the default admin account/password (default account & password: admin/admin)

By default, EnGenius cloud access points (ECW series) are assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double check that the IP settings include IP address, subnet mask, gateway, proxy, and management VLAN. If any issues still exist, you may change your IP assignment from "DHCP mode" to "Static IP" via the following procedure:

Local Access Page Options

Every device's status page includes useful information about the status of the device, basic configuration options (such as setting a static IP), and other tools. The following section will explain the items available on the device status page.

ECW Access Points provide the following information and configuration options on their local status page:

Device Status Section

Contains information regarding the device overview, EnGenius Cloud overview, and network connectivity information.

Device Overview

Provides information regarding the name, model, serial number, IP address, MAC address, and current firmware.

Cloud Overview

Provides information about the Cloud registration status, date of registration, and time of last update.

Network Connectivity

Provides connectivity information to local network, Internet, and EnGenius Cloud.

Local Setting Section

Provides settings for IPv4 / IPv6 address, management VLAN, firmware upgrade, and other miscellaneous configuration items (such as HTTP/HTTPS Proxy). Users can also reboot the device or reset the device to factory default settings from here.

ECW AP Installation

ECW AP Package Contents

-ECW115

Minimum Access Requirement

Power source option - An ECW AP device can be powered by an 802.3af/at-compliant PoE device or by DC12V input

Ethernet port:

• LAN (PoE): Uplink port accepts an 802.3af/at power source.

• LAN2: Data link if this port is built on a device.

Connect the AP to Internet:

You need to find a way to let the Cloud AP be able to access internet, so it can be managed by EnGenius Cloud.

• Connect the uplink LAN port to a switch port or port of router: This is the most common way to let AP be able to access Internet. (Note: please make sure the port is internet accessible by connecting a notebook to the port and browse the internet)

• Use your existing Cloud-managed ECW AP to mesh the new AP: Sometimes the place the AP installed is not accessible with Ethernet cable, then you can leverage EnGenius Mesh technology to mesh the new AP to your existing cloud-managed ECW AP.

• After internet connected, you will see Power LED blinking until the AP is able to communicate with EnGenius Cloud and the LED becomes steady lid. Usually it will take about 8 mins if there is new firmware available to upgrade.

• If the LED keeps blinking, then there could be some issues like no IP address, or local proxy server setting required...etc. To set static IP or Proxy, or managed VLAN, you can login to Local Access Page through Managed SSID of the AP.

ECS Switch Installation

ECS Switch Package Contents

Connecting to ECS Switch

A) Connect the supplied power adapter (or power cord) to the switch and plug the other end into an electrical outlet. Verify the power LED indicator is lit on the switch. Wait for the switch to complete boot up. It might take few minutes to complete the process.

B) Connect one end of a category 5/6 Ethernet cable into the gigabit (10/100/1000) Ethernet port on the switch’s front panel and the other end to the Ethernet port on the computer. Verify that the LED on the Ethernet port of the switch is green.

Login to the ECS Switch Local Access Page

The switch's default IP address setting is DHCP client mode, which will get an IP address from the DHCP server. It will automatically change to static IP address assignment if the switch cannot get an IP address from the DHCP server within two minutes of booting up.

If your switch cannot get an IP address from local DHCP server, or you would like to use static IP address assignment, you may follow the below procedures to manage your computer connection to the switch via a static IP address.

IP address configuration on your computer:

A) Once your computer is on, configure the settings of your network adapter. Open Network Connections > Local Area Connection > Internet Protocol Version 4 (TCP/IPv4) > Properties

B) Select Use the following IP address and make the following entries:

• IP Address: 192.168.0.10 (or any address in the 192.168.0.x network)

• Subnet mask: 255.255.255.0

Login to ECS Switch

A) Open a web browser on your computer. In the address bar of the web browser, enter the ECS switch IP address and hit enter.

B) The default username is admin and the password is password. We strongly recommend that you change these as soon as possible. Enter the username and password of the switch and then click Login.

*Your model number may be different in the web browser interface.

C) ECS Switch local access page will appear.

ECW120

ECW115

ECW160

ECW215

ECW220

ECW220S

ECW230

ECW230S

ECW260

ECW270

ECW336