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cloud.engenius.ai
Below are the firewall rules that devices are needed to access EnGenius Cloud.
Cloud Devices
Cloud Services
Source IP
Destination IP
FQDN
Ports
Protocol (TCP/UDP/ICMP..)
Direction (Inbound / outbound / bi-direction)
AP, SW, GW, Ensky, PDU
Periodical Cloud communication,Firmware Upgrade,Real-Time Meter
Your Networks
any
swallow.production.engenius.ai
services.engenius.ai
dolphin-*.production.engenius.ai
deviceingress.production.engenius.ai
chicken.production.engenius.ai
443
TCP
Outbound
AP,SW ,GW, Ensky, PDU
Persistent Cloud communication
Your Networks
44.224.197.174
raccoon.production.engenius.ai
80
TCP
Outbound
AP
Cloud Radius
Your Networks
44.225.123.183
NA
1812/1813
TCP & UDP
Outbound
AP, SW , GW, Ensky, PDU
NTP time sychronization
Your Networks
any
NA
123
UDP
Outbound
AP, SW , GW, Ensky, PDU
Remote Tunnel
Your Networks
44.236.43.29
sshserver-0.production.engenius.ai
22
TCP
Outbound
AP, GW
Splash Page
Your Networks
any
s3-us-west-2.amazonaws.com
falcon.production.engenius.ai
80/443
TCP
Outbound
Below are the firewall rules needed to access the EnGenius Cloud API
Your Server
falcon.production.engenius.ai
443
Sending API requests to retrieve data from EnGenius Cloud
falcon.production.engenius.ai
Your Server
443
Receiving responses from EnGenius Cloud API
The table below describes the LEDs on the access point, their flashing patterns, and what those mean for its function.
LED
Static
Flash
Off
Power
Power is on
Cloud is connecting
Power is off
LAN
Connected to LAN
Data is transmitting between AP and the Internet.
No connections to LAN
2.4G
AP is not transmitting data, Radio is on
AP is transmitting data between AP and client
Radio is off
5G
AP is not transmitting data, Radio is on
AP is transmitting data between AP and client
Radio is off
If four LEDs are flashing, it means that AP is performing a firmware upgrade.
cloud-jp.engenius.ai
Below are the firewall rules that devices are needed to access EnGenius Cloud.
Cloud Devices
Cloud Services
Source IP
Destination IP
FQDN
Ports
Protocol (TCP/UDP/ICMP..)
Direction (Inbound / outbound / bi-direction)
AP, SW, GW, Ensky, PDU
Periodical Cloud communication,Firmware Upgrade,Real-Time Meter
Your Networks
any
swallow-jp.production.engenius.ai
services-jp.engenius.ai
dolphin-jp-*.production.engenius.ai
device-jp.production.engenius.ai
chicken-jp.production.engenius.ai
443
TCP
Outbound
AP,SW ,GW, Ensky, PDU
Persistent Cloud communication
Your Networks
3.114.71.151
raccoon-jp.production.engenius.ai
80
TCP
Outbound
AP
Cloud Radius
Your Networks
35.79.186.153
NA
1812/1813
TCP & UDP
Outbound
AP, SW , GW, Ensky, PDU
NTP time sychronization
Your Networks
any
NA
123
UDP
Outbound
AP, SW , GW, Ensky, PDU
Remote Tunnel
Your Networks
43.206.11.185
sshserver-jp-0.production.engenius.ai
22
TCP
Outbound
AP, GW
Splash Page
Your Networks
any
s3.ap-northeast-1.amazonaws.com
falcon-jp.production.engenius.ai
80/443
TCP
Outbound
Below are the firewall rules needed to access the EnGenius Cloud API
Your Server
falcon-jp.production.engenius.ai
443
Sending API requests to retrieve data from EnGenius Cloud
falcon-jp.production.engenius.ai
Your Server
443
Receiving responses from EnGenius Cloud API
There is a management SSID that lets users know the current status when an access point connects to EnGenius Cloud. If an access point has lost its connection to the Internet but still receives power, it will broadcast a management service set identifier (SSID) that can be connected to for administrative tasks.
Connect to the default SSID by completing the following steps:
Physically check that the access point has power.
Check if a known default SSID is being broadcast.
If a management SSID is being broadcast, connect your device to it.
After connecting, check your gateway IP address to connect to the local status page. If you can't find the gateway IP, please make sure the access point is in NAT mode.
<EnMGMTxxxx>-SSID_name>-No_Eth
Cause: AP does not have Ethernet connection.
Solution: Check if the Ethernet cable is unplugged.
<EnMGMTxxxx>-No_IP
Cause: AP cannot get an IP address from DHCP server.
Solution: Check the AP's IP address configuration.
<EnMGMTxxxx>-IP_Conflict
Cause: AP’s IP address conflicts with another device's IP in the same network.
Solution: Check the AP's IP address configuration.
<EnMGMTxxxx>-Gateway_ERR
Cause: AP is unable to connect to its default gateway.
Solution: Check the AP's IP address configuration and connectivity to its default gateway.
<EnMGMTxxxx>-Proxy_ERR
Cause: AP could not access Internet through HTTP/HTTPS proxy.
Solution: Check the AP’s proxy configuration in miscellaneous settings.
<EnMGMTxxxx>-DNS_ERR
Cause: AP could not resolve the domain name from the DNS server.
Solution: Check the AP's IP address configuration.
<EnMGMTxxxx>-Cloud_ERR
Cause: Everything seems to be working, but a connection to EnGenius Cloud cannot be established.
Solution: Check EnGenius Cloud server status with EnGenius.