The Client Timeline is a great feature that aggregates and analyzes activities of a specific wireless client to provide an intuitive and historical view. With Client Timeline, user can easily know how clients associate, authenticate, and roam among Access Points. It is extremely useful when you need to debug or trace your wireless network. The feature is available at Manage > Client > Client name.
The EnGenius Cloud AI system categorizes client activities into five different states:
Client was connecting to an AP. Client was roaming and connecting to another AP. Client changed to associate with different radio or SSID of the same AP. Client failed to authenticate with an SSID. Client was denied because of it is in block list.
The states are displayed at the left hand side of timeline. User can easily see how a client transited its states among APs.
The drawing and content of client timeline follows the color conventions as below:
Green: represent a 5G session.
Blue: represent a 2.4G session.
In the right hand side of each session, the system shows the channel, band, protocol, and signal strength of client detected at the beginning of that session.
The communication between wireless client and AP could be very complicated. Different clients with different wifi chips and wireless drivers can behave very differently while communicating with the same AP. The intelligent engine behind Client Timeline is capable of analyzing communication packets effectively and performs clean and human readable transition details for the user.
User can click on the event summary inside a connection session to expand the sequence of transition details:
Table below displays client leave patterns when client leaves each connection session.
EnGenius Cloud provides management views that collect information about connected clients in your organization/hierarchy view/network.
Click Manage -> Clients to access this screen and double-click the organization/hierarchy view/network on the tree to change the scope.
The list of clients can be customized based on time intervals, and the chart can be customized based on time intervals and SSIDs. To change these parameters, use the appropriate dropdown menu at the top of the screen.
You can search for a client in the current client list by using the search. You can search by any parameter included in the search options, and it will attempt to match your query across all fields. You can also specify multiple parameters by clicking on the icon in the search box, as seen below:
This allows you to block clients on the current SSID that clients connected.
Once you want to unblock clients, please go to Configure > SSID > Access control to delete the Mac Address from the Block list.
This allows you to make clients VIP on the current SSID or on Network-wide that clients are connected.
Once you want to delete clients from the VIP list, please go to Configure > Access control to delete the Mac Address from the VIP list.
If you don't want to block clients permanently, you could just kick them so that they can connect again if they want to.
This will display the clients that are directly connected to the downlink port on switches.
Must know
ECS1xxx/2xxx requires switch firmware v1.2.85 or above.
ECS5xxx requires switch firmware v2.2.15 or above.
This will display clients that are assigned by the Gateway DHCP server.
You can also see this information regarding the client:
MAC Address - The MAC address of the client device in the packets sent from the device.
IP - Assigned IP address of the client device.
Hostname - Host Name of the client device.
OS - Operating System that the device is Running.
After configuring the client VPN and users are starting to connect, it may be useful to see how many and which client devices are connected to your network. To see connected client VPN devices, navigate to Manage > Clients > VPN Client
You can also see this information regarding the client:
Name: the name of the VPN client.
VPN IP: the IP of the VPN client.
Remote IP: the external IP of the VPN client.
Leaving reason
Description
Incorrect password
Client entered the incorrect password for WPA or wrong authentication information for EAP
Client switch to {device_name}/{radio}
When the RSSI signal is not good enough, the client did not disassociated from the AP and it connected to new AP directly with regular authentication procedure.
Roam out to {device_name}
When the RSSI signal is not good enough. The client disconnected from the original AP and connected to the new AP by 802.11r fast roaming protocol.
Steer to {radio}
The client disconnected from the AP due to band steering protocol. It received the 802.11v trigger and connected to suggested band accordingly.
Disconnected by {device_name}
The client was disconnected by the AP due to bad RSSI signal (fast handover).
AP disconnect
The client was disconnected by the AP due to unknown reason.
Kicked by Cloud
The client was kicked by the cloud administrator.
Denied by ACL
The connection was refused by AP because the client was on the blocked list under access control.
Exceed client limit
The connection was refused because the client count has exceeded the maximum 2.4G/5G client limit.
Client inactive
The client was inactive because it was on power saving mode or far away from the AP.
Client disconnect
The client disconnected because the user disabled the Wi-Fi or choose to connect to other AP.
Disconnected due to SSID configuration change
The clients was disconnected due to SSID configuration change. Some configuration change took effect only after recycled (down&up) the NIC (network interface controller). When the NIC is down, all connection are disconnected.
