Troubleshooting

Chromebook Bug:

• Issue: If a user selects an unsupported authentication method (e.g., EAP-TTLS + GTC) first and then switches to EAP-TTLS + PAP, they may encounter connection failures.

• Solution: Delete the wireless profile and create a new one, selecting EAP-TTLS + PAP directly.

Samsung Devices:

• Issue: Samsung devices require the Domain field to be filled in.

• Solution: Ensure that the Domain field is completed during configuration.

Google Pixel:

• Issue: Google Pixel devices require a certificate to be installed for authentication.

• Solution: Follow the instructions provided by Google to install the necessary certificate. Refer to the Google Support page for detailed steps.