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| Country of Purchase | Service Center | Service Information |
|---|---|---|
Los Angeles, USA
Canada
Netherlands
Dubai, UAE
Local: (+971) 4 339 1227
Singapore
techsupport@engeniustech.com.sg
Local: (+65) 6227 1088
Taiwan, R.O.C
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operations.
WARNING!
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense.
This device complies with the essential requirements and other relevant provisions of the directives 2004/108 / EC (EMC); 2014 / 30 / EU (EMC); 2006/95 / EC (LVD); 2014/35 / EU (LVD). The following test methods have been applied in order to prove the presumption of conformity with the essential requirements:
EN 55035: 2017/A11:2020
EN 55032:2015+AC:2016, Class A
EN 55024:2010+A1:2015
EN 61000-3-2:2014
EN 61000-3-3:2013
EN 61000-4-2:2008
EN 61000-4-3:2006 +A1:2008 +A2:2010
EN 61000-4-4:2012
EN 61000-4-5:2014 / AMD1:2017
EN 61000-4-6:2013
EN 61000-4-8:2009
EN 61000-4-11:2004 / AMD1: 2017
EN 62368-1:2014+A11:2017
NOTICE:
The operation of this equipment in a residential environment may cause radio interference.
The following information applies if you use the product within Canada.
Industry Canada ICES Statement:
CAN ICES-003 (Issue 6)
Warning: Risk of explosion if battery is replaced by an incorrect type. Dispose of expended battery in accordance with local disposal regulations.
Hereby, EnGenius Networks declare that this product is in compliance with:
Directives 2004/108 EC (EMC); 2014/30/EU (EMC); 2006/95/EC (LVD); 2014/35/EU (LVD)
RoHS Directive 2015/863
WEEE Directive 2012/19/EU
REACH Regulation
Maximum data rates are based on the IEEE standards. Actual throughput and range may vary depending on many factors including environmental conditions, the distance between devices, radio interference in the operating environment, and the mix of devices in the network.
Features and speci fications are subject to change without notice.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Trademarks and registered trademarks are the property of their respective owners. For the United States of America: Copyright © 2023 EnGenius Technologies, Inc. All rights reserved.
Cloud-managed VPN Router with 4 x 2.5-Gigabit (1x PoE+) Ethernet ports (ESG610)
This Quick Start Guide is designed to guide you through the installation of the Gateway6 4mG, model ESG610, including hardware mounting and configuration.
The EnGenius Cloud is primarily accessible with a web browser or mobile app. Before signing up for the EnGenius Cloud Service or logging on to the EnGenius Cloud Platform to manage your network, ensure that you've downloaded the right app and used the supported browser.
EnGenius Cloud To-Go (iOS/Android)
Google Chrome (57.0.2987.110 and later)
Microsoft Edge (80.0.361.103 and later)
Mozilla Firefox (52.0 and later)
Before you get started, please make sure the WAN access method in your network environment which will be used to connect this VPN Router device to the Internet; by default, EnGenius Cloud-managed VPN Router (ESG-series) is able to assign IP addresses by its internal DHCP server when users connect their client devices to LAN ports (P1, P2, or P3 port).
Reset to default: Press and hold the reset button more than 10 seconds, and the Power/WWAN/Debug/PoE LED will become Flashing. Then, the device will be reset to factory default settings.
The VPN Router can be placed on a flat surface or installed on the wall. Please perform the following steps to install:
Attach the Rubber Footpads at the bottom of the VPN Router at each corner. The Rubber Footpads help secure the VPN Router and protect it from vibration and shock when stacking.
To mount the VPN Router on a wall, install the two provided Screws in positions that correspond to the slots on the bottom side of the VPN Router, then mount the VPN Router.
You can register the device either by Cloud To-Go mobile app or the EnGenius Cloud platform.
Open and log in to the EnGenius Cloud To-Go mobile app.
Scan the QR code on the back of the device via the app.
3. If the camera successfully scans a QR code, the app will display the Device Information. You could tap "Register" to complete the Registration.
4. Registered devices will be shown on the Inventory & License page. Upon sliding left the device, you can click "Add to Network" to add the device to your designated Network.
Network: Management domain shared same configurations within EnGenius Cloud.
Log into the EnGenius Cloud Platform: https://cloud.engenius.ai/.
Go to the home > Inventory page and click "Register Device".
Enter the Serial Number of the device(s) for device registration. Please refer to "User Manual-Registering Devices to Organization".
4. Select the registered device and click "Assign to Network" to add the device to your designated Network.
Network: Management domain shared same configurations within EnGenius Cloud.
Connect the Power Adaptor to the back of the VPN Router, and then plug the Power Adaptor into the power outlet.
Depending on WAN connection type in your network, WAN1 default connection setting is DHCP; if your WAN connection type is DHCP, after you connect Ethernet cable to WAN1 port, you can skip the next WAN1 connection set-up section through the VPN Router's Local Status Page.
If your WAN connection type is Static IP or PPPoE, after you connect Ethernet cable to WAN1 port, you have to access ESG’s Local Status Page to configure WAN1 connection. User can connect a PC to P1, P2, or P3 LAN port, and then open browser and type http://192.168.66.1 or http://local.engenius in URL field., where default login username/password is admin/admin
Note: After ESG has been assigned to an Organization/Network, this local credential will be updated by the Local Credential setting in Cloud Configuration (Configure > General Settings > Local Credential).
Please fill in the IP address config information for your WAN connection {if the uplink switch has tagged VLAN, you need to specify its VLAN ID accordingly).
Please fill in the PPPoE config information for your WAN connection {if the uplink switch has tagged VLAN, you need to specify its VLAN ID accordingly).
Once the device is powered on and ready to connect to the Internet, It will automatically download the default configuration settings from EnGenius Cloud for automated provisioning.
When the VPN Router is connected to the EnGenius Cloud Platform for the first time and assigned to Network, it will automatically check the latest available firmware. If the firmware upgrade is required, it might take 8~10 minutes to complete the process.
Log in to the EnGenius Cloud Platform to configure detailed settings. For more information, please refer to User Manual.
If your VPN Router device cannot be managed by the EnGenius Cloud Platform, there might be a problem with connecting to EnGenius Cloud.
To troubleshoot the connection issue, you may log in to the VPN Router Local Web page:
Make sure that your computer LAN interface is set to DHCP and connect to the VPN Router's LAN port to get DHCP IP address from the VPN Router. By default, the computer should get the IP address in this segment 192.168.66.x.
Under your web browser, enter the URL: http://192.168.66.1 to access the VPN Router's local status page web interface.
You can review the device status after logging into the VPN Router with the default admin account/password (admin/admin).
Check the information on the Device Status and take action if necessary.
Change WAN IP Assignment Settings
By default, the EnGenius Cloud-managed VPN Router's WAN1 setting is set to DHCP client. If you encounter issues with IP address assignment, please double-check the IP setting, including IP address, subnet mask, VPN Router, DNS, and management VLAN. If the issue still exists, you may change your IP assignment from "DHCP " to "Static IP" or "PPPoE" via the following procedure in VPN Router's Local Status page.
Go to the Local Setting section.
Change Configuration setting to "Static IP" or "PPPoE".
Configure the needed settings for the selected type.
Reconnect this VPN Router to the network and try again.
